Senior Product Specialist

Novartis India; India; On-site; INR 400,000 - 750,000; Full time

Job summary

Novartis India is seeking a Sales Representative to drive customer interactions and sales performance. You will build relationships with healthcare professionals, deliver value to patients, and support ethical, compliant engagement across channels.

You will personalize engagement journeys, collaborate with cross-functional teams, and leverage data to inform territory plans while upholding Novartis values.

Responsibilities

• Drive competitive sales growth and expand market share.
• Personalize and orchestrate customer engagement journeys for target HCPs.
• Collaborate with HCPs to build sustained engagement with Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation.
• Utilize data to create and adjust territory, account and interaction plans.
• Share customer insights with internal stakeholders to support campaigns.
• Deliver value to customers and patients.
• Partner with cross-functional teams to design solutions for unmet needs.
• Act with integrity; maintain transparency and ethical behavior.
• Speak up when ethics concerns arise and follow Novartis Code of Ethics.
• Report technical complaints/adverse events within 24 hours.
• Distribute marketing samples where applicable.

Job description

Job Description:

Summary

• The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

About The Role

Major accountabilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Learn about all the ways we'll help you thrive personally and professionally.

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