Senior Product Manger tech, Amazon Pay CX

Amazon Inc.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Amazon Pay India Private Limited in Bengaluru is seeking a Senior Product Manager for the post-transaction experience. You will own the product strategy across post-transaction touchpoints, collaborating with multiple business and product teams to drive monthly improvements and quarterly roadmaps.

You will analyze data, define requirements, and empower support agents with the right information and tools to close escalations, while driving Amazon Pay instrument preferences across post-transaction

Qualifications

• Bachelor's degree in a relevant field.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.

Responsibilities

• Strategy Development: develop and execute product strategy to enhance payment experiences across use-cases.
• User Experience: collaborate with UX/UI designers to create intuitive payment flows.
• Feature Prioritization: identify and prioritize features based on feedback and business impact.
• Technical Coordination: work with engineering to translate requirements into specs and ensure timely delivery.
• Data-Driven Insights: monitor KPIs and drive optimization.
• Stakeholder Management: communicate vision, roadmap and progress to stakeholders.

Skills

Roadmap strategy

Product delivery

Engineering collaboration

Data analysis

Stakeholder mgmt

Education

Bachelor's degree

Tools

SQL

Tableau

Quicksight

Figma

Job description

Senior Product Manger tech, Amazon Pay CX

Job ID: 10570095 | Amazon Pay (India) Private Limited

Amazon Pay India's mission is to be India's most convenient rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc., (what we call everyday use-cases). Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.

In this job role, the product manager for post transaction experience will be responsible for three large problems

Ensuring the customers are able to solve all their post transaction queries in a self-serve manner on the Amazon app by defining the customer experience across all post-transaction touchpoints including but not limited to Thank you pages, Notifications, Your transactions and self-serve tools available on the app.

Empower the customer support agents with the right information & tools to handle and close loop escalations

Drive preference for Amazon Pay instruments and Amazon Pay use cases on post transaction pages leveraging customer data & insights

You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business and product stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints.

Key job responsibilities

1. 1. Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.


2. 2. User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.


3. 3. Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.


4. 4. Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.


5. 5. Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.


6. 6. Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.

A day in the life

• A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly


• Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan


• All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy for upcoming months in partnerships with billers and regulator

Internal job description

Basic qualifications

• Bachelor's degree


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Experience contributing to engineering discussions around technology decisions and strategy related to a product


• Experience managing technical products or online services


• End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc


• End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc


• Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis is an added advantage.


• Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts.

Preferred qualifications

• Proficiency in data tools like SQL, Quicksight, Figma, weblabs is an added advantage

Basic Qualifications

• Bachelor's degree


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Experience contributing to engineering discussions around technology decisions and strategy related to a product


• Experience managing technical products or online services


• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight


• Experience in building and driving adoption of new tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.