Senior Product Manager

Freshworks; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Freshworks is seeking a seasoned product leader to own and build differentiated software modules, deeply understand market trends, and deliver end-to-end solutions. You will champion customer needs, bridge gaps between customers and engineering, and relentlessly ship value through incremental releases.

The role requires strong empathy, data-driven decision making, and the ability to communicate complex concepts simply to diverse stakeholders.

Qualifications

• 8+ years in global/cross-functional software teams in a software product company (SaaS preferred).
• Experience in building CX products is a plus.
• Empathetic, strong listening to understand customers and stakeholders.
• Ability to arrive at intuitive, uncomplicated solutions from concept to scale with AI.
• Ability to communicate complex concepts to internal and external stakeholders clearly.
• Track record of day-to-day data-driven decisions in a fast-evolving environment while watching the bigger vision.
• Experience with structured experimentation to measure and iterate toward product goals.

Responsibilities

• Take Ownership: own and build modules for differentiation and growth.
• Be a Customer Champion: empathize with customers and bridge to engineering teams.
• Practice Craftsmanship: deliver delightful user experiences and ship features iteratively.
• Play as One Team: coordinate with Product, Engineering, Marketing, Sales, and Leadership.
• Act with Urgency: break problems into phases for incremental progress.

Skills

Global cross-functional teams

SaaS experience

CX product experience

Empathetic listening

AI-enabled problem solving

Stakeholder communication

Data-driven decision making

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people‑first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise‑grade yet easy‑to‑use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.

Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

Qualifications

• 8+ years of working in global/cross‑functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.
• Experience in building CX products is a plus
• Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
• Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.
• Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
• A track record of making day‑to‑day data‑driven decisions in a fast‑evolving environment while keeping an eye on the overall vision.
• Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.