Senior Product Manager

Informa Group Plc.; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Benefits offered by this job

Salary + bonus

24 days annual leave

4 volunteering days annually

Birthday day off

Pension contributions

Medical insurance for self and depend/

Life cover and personal accident cover

Seasonal social and charitable events

Training and development

Remote work tools

Job summary

Taylor & Francis in Bengaluru is seeking a Senior Product Manager for Customer Value and Product Development. You will partner with UX, Data, and Engineering to identify and deliver valuable opportunities across the customer journey, operating with autonomy and reporting to Head of Product.

The role emphasizes evidence-based decision making, market and customer insight, and commercial impact. You will own problem definitions, validate concepts, drive cross-functional alignment, and influence

Qualifications

• Significant experience in product management with a demonstrable focus on new product creation and portfolio management.
• A portfolio of work showing original thinking, not just efficient execution of pre-defined roadmaps.
• Deep, genuine customer empathy built through direct, regular contact with users, not mediated entirely through research reports.
• Sharp commercial instincts; understand how product decisions connect to business outcomes.
• Collaborative working style; intersection of design, data, and customer insight.
• Excellent communication skills to persuade leadership and translate ideas into actionable delivery tasks.

Responsibilities

• Identify and shape new product opportunities grounded in direct customer insight.
• Synthesize signals from qualitative research, data, market trends, and intelligence to justify where TF should play next.
• Define problems worth solving with precision and rigor.
• Lead the design and validation of new product concepts through hypothesis testing and experiments.
• Drive cross-functional alignment to move ideas from concept to launch with clarity and momentum.
• Maintain ongoing customer relationships and gather first-hand insight as input for decisions.

Skills

Product management

Portfolio management

Customer empathy

Commercial instincts

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Data analytics tools

CRM systems

Job description

Informais a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francisis one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.Our teams are solving unique and difficult problems at scale in an energetic and hyper-growth environment. We’re growing incredibly quickly, and we need experienced technical people to help us scale.

Job Description

As a Senior Product Manager for Customer Value and Product Development at Taylor & Francis, you'll partner with key stakeholders to identify, shape, and deliver valuable product opportunities across the full customer journey. Operating with significant autonomy, you'll work closely with UX Design, UX Research, and Data & Intelligence to drive new value into the market, not as a backlog owner, but as a creative and commercial force. You're a product purist who lives modern principles, stays ahead of technology shifts, and thrives in managing the tension between innovation and execution. Reporting to the Head of Product, this is a high-performing Individual Contributor role where product mastery and expertise, not hierarchy, drive transformational impact.

Opportunity Discovery & Problem Definition

• Identify and define new product opportunities grounded in deep, direct customerinsight, going beyond what users say to understand what they need.
• Synthesise signals from qualitative research, behavioural data, market trends, andcommercial intelligence to build a compelling case for where T&F should play next.
• Define problems worth solving with precision and rigour and be prepared to kill anidea when the evidence demands it.
• Proactively challenge the boundaries of the existing product experience to findopportunities the market has overlooked.

Product Creation & Validation

• Manage the success of several products inside our domain model across sections ofthe customer journey.
• Lead the design and validation of new product concepts, from early hypothesisthrough iterative experimentation to confident investment decisions.
• Build lightweight, testable solutions that generate real learning quickly, prioritisingspeed of insight over completeness of build.
• Own the commercial framing of new initiatives: define the value proposition, thetarget customer, the success criteria, and the business case.
• Drive cross-functional alignment across Design, Data, Engineering, and Commercialto move new ideas from concept to launch with clarity and momentum.
• Maintain an active and ongoing relationship with customers, conducting your ownresearch, running your own interviews, and treating first-hand insight as a non-negotiable input.
• Develop a nuanced understanding of T&Fs competitive landscape and adjacentmarkets to identify whitespace and emerging customer expectations.
• Bring the outside in sharing market intelligence, customer stories, and emergingtrends with the wider product and leadership team.
• You will have a customer and data driven mindset to drive all your product decisions,eradicating emotion and opinion-based thinking.

Commercial Impact & Senior Influence

• Own the outcome, not just the output, defining and tracking the metrics thatdemonstrate real customer and commercial value.
• Make investment cases for new initiatives that connect product opportunity tobusiness impact and communicate them clearly to senior stakeholders.
• Influence and manage product direction beyond your immediate area contributing tobroader strategy conversations and raising the quality of thinking across the team.

Qualifications

Qualifications

• Significant experiencein product management with a demonstrable focus on new productcreation, and portfolio management. You have taken something from a poorlydefined problem to meaningful user adoption and through the product lifecycle.
• A portfolio of work that shows original thinking, not just efficient execution of pre-defined roadmaps.
• Deep, genuine customer empathy, built through direct, regular contact with users, notmediated entirely through research reports.
• Sharp commercial instincts, you think about value, not just features, and youunderstand how product decisions connect to business outcomes.
• A collaborative working style, you know that the best product thinking happens at theintersection of design, data, and customer insight, not in isolation.
• Excellent communication skills, you can build conviction around an idea with aleadership team and translate that same idea into something actionable for a deliveryteam.

Additional Information

You must have the right to work and live in India.

Location:The successful candidate will be able to utiliseour balanced working model. We ask that candidates live within a commutable distance of our Bengaluru office to ensure that as a balanced worker they can make it to our office location to collaborate as required. There isan expectation for a minimum of 3 days per week in-person time.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

What we offer in return:

• A competitive salary + bonus
• 24 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependants; life cover and personal accident cover for self
• Seasonal social and charitable events
• Training and development
• Tools and equipment for remote working

Being Yourself at Taylor & Francis:

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.