Senior Product Analyst

Insurity India; Dadri; Hybrid; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid work environment

Day One health benefits

Employer-matched retirement savings

Learning & development programs

Mentorship program

Job summary

Insurity’s Senior Product Analyst provides advanced Tier 2 support, investigates product and technical issues, and mentors teammates to improve support processes. You’ll triage tickets, guide resolution, and coordinate with Development for complex incidents.

The ideal candidate has 4–7 years’ experience in support or development, a bachelor’s degree, and strong English communication. The role requires flexibility across shifts and time zones, with a focus on continuous improvement.

Qualifications

• 4 to 7 years in a support, development, or consultancy environment.
• Bachelor’s degree in related field (equivalent work experience may be considered)
• Robust knowledge of Microsoft Word, PowerPoint, Excel, SQL and troubleshooting tools.

Responsibilities

• Execute triaging of all incoming tickets and identify billable work.
• Provide day-to-day support and troubleshoot medium to high complexity issues.
• Update workflow management system with current ticket information.

Skills

Active listening

Empathy

Analytical thinking

Time management

Communication

Quick learner

Education

Bachelor's degree in related field

Tools

SQL

Excel

PowerPoint

Word

Programming Logic

Web-based troubleshooting tools

Job description

Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.

Wedon’tjust make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industryexpertise.

While our technology sets us apart,it’sour people who truly make the difference. At Insurity,you’llcollaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning.Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Ready to grow your career with an industry leader? Apply today—we’reexcited to welcome you. #UatInsurity

What’s In It For U

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoygreat worklife balance, stay connected and collaborative

• Generous Time Off : Our leadership believes in taking the time you need when you need it.

• Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you.

• More Than Just Core Values : Our values are fundamental in how we attract, train, andretaintop talent.

• Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.

• Real Career Growth Opportunities : We love to promote from within with over 25% of our open roles filled through internal applicants on average.

• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.

• Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.

• Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses.

• Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.

Insurity’s Next Senior Product Analyst

A Senior Product Support Analyst provides advanced Tier 2 support by investigating product and technical issues, guiding complex case resolution, performing root-cause analysis, and serving as an escalation point for the team and Development. The ideal candidate is analytical, detail-oriented, customer-focused, and collaborative, with strong product and technical aptitude, sound judgment, clear communication skills, and the initiative to mentor teammates and improve support processes.

What Our Senior Product Analyst Will Do

• Execute the triaging of all incoming ticketsincluding properly identifying billable work
• Provide day-to-day support andtroubleshoot medium to high complexitycustomer issues/requests
• Update workflow management system andcustomer-facing tools with the most currentticket information.
• Execute and coordinate known datamaintenance scripts with the appropriateteams
• Escalate issues to appropriate resourcesper established procedures and ensurefollow up to resolution
• Contribute to and support the maintenanceof the knowledge base for training andknowledge transfer purposes
• Assist with functional root-cause analysisof incidents
• Contribute continuous improvement ideasto reduce customer dependency onsupport for low added-value incidents,improve quality, and improve level ofservice
• Provide tool self-service support forcustomers
• Expected to provide ad-hoc training forcustomers, internal users, new employees,etc., as required
• Stay up to date on industry and job-relatedtrends and best practices, includingreading relevant publications, articles,blogs, etc.
• Stay abreast of current technology inproducts, design changes, and newproducts offered.
• Work effectively with other departmentswhen submitting customer feedback ontickets
• To meet the needs of our customers,working outside of normal business hours,weekends and holidays is required. Ability
  to cover multiple shifts including AsiaPacific, EU, US East, and West Coasttime’s zones.
• Externally communicate with Third PartSoftware Suppliers and Partners
• Consistently strives to exceed goals.
• Other duties as assigned

Who We’re Looking For

• 4 to 7 years in a support, development, or consultancy environment, of which at least3 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products.
• Bachelor’s degree in related field (equivalent work experience may be considered)

Perform the following skills at a highly proficient level:

• • Active listening
  • Ability to empathize with customers
  • Analytical and critical thinking
  • Self-starter and quick learner
  • Detail-oriented
  • Ability to collaborate and work independently
  • Written and oral English communication
  • Time management including work planning, prioritization, and organization
  • Sound judgement
  • Ability to handle multiple priorities or tasks
  • Flexible and adaptable
  • Ability to accurately present information
  • Process analysis, design, and management
  • Business Acumen
  • Technical Acumen

Within 3 months for new hires:
Insurity Academy courses

• • Introduction to Insurance
  • Types of Insurance
  • Lifecycle of an Insurance Policy
  • Insurance Entities

Required:

Complete product specific training as required including but not limited to understand Policy, Billing, Claims, Regulatory processes, associated transaction workflows, and technical processing

• • Working knowledge of Lines of Businesssupported in the application and commoncustomer variations
  • Robust understanding of one or moreInsurity products, both from insurance andtechnical processing perspective

Highly proficient knowledge and experience with:

• • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • SQL
  • Programming Logic
  • Web-based troubleshooting tools
  • Become highly proficient in assigned Insurity Product(s)

Thank you for your interest in Insurity!Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

medical insurance; dental insurance; vision insurance; 401(K) match; paid maternity leave; paid paternity leave; disability insurance