Senior Principal - Principal, RE - P&C

Mployee.me; Bengaluru; On-site; INR 4,200,000 - 6,600,000; Full time

Job summary

GSK is seeking a senior Site Reliability Engineer to lead reliability across globally distributed productivity, collaboration and meeting services. The role defines SLOs, instruments platforms for observability, and drives incident response to permanent prevention.

You will mentor Principal/Senior Engineers, shape multi-year reliability strategy and govern cross-platform resilience with senior stakeholders. Global scope and broad impact on mission-critical services are expected.

Qualifications

• 15 years overall experience in infrastructure / reliability engineering for enterprise collaboration, messaging, productivity or workplace platforms.
• 5+ years managing large-scale Microsoft 365 services in production environments.
• Proven experience applying SRE principles to operational reliability and service resilience.
• Experience driving automation and observability to reduce toil and improve service health.
• Track record of influencing Directors, Senior Directors and VP-level stakeholders with quantified risk and investment options.

Responsibilities

• Define and monitor SLOs for the platforms served and instrument those platforms for observability.
• Apply AI and automation for anomaly detection, predictive alerting and self-healing.
• Lead incident response and drive root-cause resolution for permanent prevention.
• Improve resilience through capacity planning, failover and recovery engineering.
• Reduce operational toil through automation and reusable tooling.
• Close observability gaps for platforms served and prioritize by reliability risk.
• Coach engineering teams in reliability practice and error-budget discipline.
• Track reliability metrics against SLOs and OKRs and act on trends.
• Oversee reliability of supplier-run services and ensure SLOs are met.
• Escalate to the Reliability Engineering Senior Director when local pressure risks integrity.

Skills

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Microsoft 365 Administration

Power Platform

Copilot Services

Collaboration and Meeting Technologies

Tools

PowerShell

Microsoft Graph API

Service monitoring tools

Automation frameworks

Telemetry and analytics platforms

Job description

Job Summary

The Site Reliability Engineer improves the reliability, resilience and observability of GSK's platforms as a hands-on engineer, reducing toil, preventing incidents and meeting agreed reliability targets. The role defines and monitors SLOs, instruments platforms for observability, leads incident response through to permanent prevention, and applies AI and automation for anomaly detection, predictive alerting and self-healing. It also coaches platform engineering teams in reliability practice and error-budget discipline.

Role Context

The role sits in Reliability Engineering Operations and is deployed into a platform domain while drawing on the central capability, so it holds the central reliability standard inside a team it does not report to. Platform build and engineering direction sit with the Principal Engineers and the Engineering Director, the Major Incident Manager handles the major incident process, and the reliability standard itself is set by the Reliability Engineering Senior Director. Reliability targets are held jointly with the Platform Manager rather than imposed on them.

Scale and Complexity

This is a senior enterprise reliability leadership role operating across globally distributed, business-critical Productivity and Collaboration services. The post holder is accountable for setting technical direction, resolving systemic and ambiguous reliability risks, and influencing prioritisation across multiple platform teams, suppliers and geographies without relying on direct line authority.

Leads reliability outcomes for globally consumed productivity, messaging, collaboration and meeting services. The role manages systemic dependencies across identity, security, information governance, network connectivity, endpoint experience, Microsoft 365 services and strategic suppliers, where disruption can affect broad populations across regions and markets.

The role manages a portfolio of interdependent services with material operational, regulatory, cyber, resilience and financial consequences. It shapes investment and supplier decisions and may influence or govern an annual technology and service portfolio, where applicable to the assigned scope. Final financial accountability and delegated authority must be confirmed through the Rewards and Finance calibration process.

Market Scope

Global scope, supporting business operations across regions, countries and markets in which GSK operates. The role establishes consistent reliability outcomes across regional delivery teams while accommodating local regulatory, data-residency, business-continuity and market-criticality requirements.

Key Responsibilities

• Define and monitor SLOs for the platforms served, and instrument those platforms for observability so reliability is measured rather than assumed.
• Apply AI and automation for anomaly detection, predictive alerting and self-healing, so that recurring conditions are handled without human intervention.
• Lead incident response for the platforms served, and drive root-cause resolution through to permanent prevention rather than closing on restoration.
• Improve resilience through capacity, failover and recovery engineering, and test recovery rather than documenting it.
• Reduce operational toil through automation and reusable tooling, working the identified manual task and toil candidates and evidencing the effort removed.
• Close observability coverage gaps for the platforms served, prioritising by the reliability risk each gap leaves unmeasured.
• Coach platform engineering teams in reliability practice and error-budget discipline, so reliability is built in rather than inspected in.
• Track reliability metrics against SLOs and team OKRs, and act on the trend rather than only reporting it.
• Support reliability oversight of supplier-run services, holding partner-operated components to the same SLOs as internal ones.
• Hold the central reliability standard while deployed in a platform domain, escalating to the Reliability Engineering Senior Director where local pressure would erode it.
• Feed reliability evidence into the platform backlog held by the Product Owner, so that resilience work competes on stated risk rather than on goodwill.
• Hold the boundaries with the Principal Engineers on platform build, the Major Incident Manager on the major incident process, and the Platform Manager on the reliability targets the platform commits to.
• Set the multi-year reliability strategy and engineering roadmap for the Productivity and Colloaboration portfolio, translating enterprise risk and business priorities into funded reliability outcomes.
• Own cross-platform reliability governance, including service tiering, SLO policy, error-budget decisions, resilience exceptions and common engineering standards across internal and supplier-operated services.
• Lead resolution of complex, high-impact and systemic failure modes spanning cloud, hosting, network, security, applications and third‑party dependencies, with authority to convene senior technical and service leaders.
• Provide evidence-based recommendations for investment, risk acceptance and supplier performance decisions, including prioritisation across a material service portfolio and, where delegated, spend of up to approximately GBP 25 million.
• Represent Reliability Engineering in Director, Senior Director and VP‑level governance, communicating service risk, business impact, trade‑offs and required decisions in clear executive terms.
• Mentor Principal and Senior Engineers, build communities of practice and raise engineering capability across regions rather than delivering only through individual contribution.

Related Experience Required

• Overall 15 years and 10+ years in infrastructure / reliability engineering supporting supporting enterprise collaboration, messaging, productivity, or workplace technology platforms, including significant experience leading enterprise‑scale reliability outcomes across multiple teams or service domains.
• 5+ years managing large‑scale Microsoft 365 services in production environments.
• Experience supporting highly available collaboration platforms serving global users.
• Proven experience applying SRE principles to operational reliability and service resilience.
• Experience driving operational improvements through automation and observability.
• Demonstrated accountability for globally distributed, 24x7, business‑critical services and for decisions with material operational, regulatory, customer or financial impact.
• Proven ability to influence Directors, Senior Directors and VP‑level stakeholders, including presenting options, quantified risk, trade‑offs and investment recommendations.
• Experience governing strategic suppliers and complex service ecosystems, with exposure to substantial technology budgets or portfolios; direct budget ownership is desirable but not mandatory where strong investment influence is evidenced.
• Track record of setting technical direction, leading through ambiguity and developing senior engineering capability across organisational and geographic boundaries.

Technical Requirements

• Strong hands‑on experience with: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Administration, Power Platform, Copilot Services, Collaboration and Meeting Technologies
• Experience using: PowerShell, Microsoft Graph API, Service monitoring tools, Automation frameworks, Telemetry and analytics platforms.

Reliability Operations

• Demonstrated experience in: SLI/SLO definition and governance, Incident Management, Problem Management, Service Availability Management, Service Health Monitoring, Operational Readiness Reviews, Major Incident Coordination, Continuous Service Improvement (CSI).

Operational Excellence

• Experience with: Knowledge management, Automation‑driven toil reduction, Blameless postmortems, Capacity and performance management, Vendor and supplier governance, Operational metrics and reporting.
• Depth: Expert‑level, hands‑on‑derived command of the core M365 workloads - Exchange Online, SharePoint Online/OneDrive, Teams - and the Entra ID and Purview controls that govern them. Sufficient to build the reference configuration personally, not only to specify it.