Senior People Advisor

Precision Medicine Group, LLC.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Precision Medicine Group, LLC. seeks a Senior People Advisor to provide advanced HR service support within the global People Services model. You will manage complex employee inquiries, ensure high-quality service delivery, and support HR process improvements.

The role reports to the Associate Director, Global Service Delivery and may escalate country-specific matters to Country People Partners. Experience with HRIS systems, case management, and cross-functional collaboration is needed.

Qualifications

• Degree in Human Resources, Business Administration or related discipline preferred, but not essential.
• Professional HR certification (e.g. CIPD, SHRM, HRCI) desirable.

Responsibilities

• Resolve complex employee inquiries across HR disciplines including benefits, payroll, compensation, and HR policies.
• Act as escalation point for People Services Specialists on complex or sensitive HR queries.
• Maintain clear and accurate case documentation in line with service standards.
• Identify recurring queries or service gaps and support process improvements.

Skills

HR service delivery

HR policies

Analytical thinking

Stakeholder management

Education

Bachelor's in HR or related

Tools

HRIS systems

Case management tools

Job description

Location: Bangalore, Karnataka, India
Category: Clinical Trial Services
Division: Precision Medicine Group
Business Unit: Precision Medicine Group
Requisition Number: 7332

The Senior People Advisor provides advanced HR service support within the global People Services model. The role manages complex employee inquiries, ensures high-quality service delivery, and acts as a senior resource within the People Services team.
Reporting to the Associate Director, Global Service Delivery, the role resolves complex HR queries across multiple HR disciplines and supports continuous improvement of HR service processes, knowledge resources, and digital service tools. The role may identify recurring issues in employee requests and service delivery and escape these observations to the Associate Director to support service analysis and improvement.
Country-specific or employee relations matters are escalated to Country People Partners (Tier 2).

Employee Support

• Resolve complex employee inquiries across the HR discipline including benefits, payrol, compensation, employee data, and HR policies.
• Act as an escalation point for People Services Specialists on -complex or sensitive HR queries.
• Ensure consistent interpretation and application of global HR policies and processes.
• Coordinate with specialist HR teams to ensure timely and effective resolution of complex requests.

HR Case & Request Management

• Manage complex HR service requests through the case management system ensuring timely and high-quality resolution.
• Support resolution of escalated or sensitive cases requiring deeper investigation or cross-functional coordination.
• Maintain clear and accurate case documentaiton in line with service standards.

Service Improvement & Continuous Improvement

• Identify recurring employee queries or operational issues, or service gaps within HR service request and the the Associate Director,

Global People Services to supprot service analysis and improvement.

• Contribute to maintaining HR knowledge base content, process documentation, and self-service resources.
• Support improvements to HR processes and service delivery approaches within the People Services model.
• Support the adoption and otpimisation of AI-enabled tools and digital platforms within the HR service environment.

Team Collaboration & Support

• Act as a senior resource within the People Services team, providing guidance to People Services Specialist on complex queries and service procedures.
• Support onboarding and knowledge sharing within the People Services team
• Work closely with the Associate Director, Global People Services to maintain consistent service delivery standards.
• Experience supporting HR operations, HR shared services or HR administration environments.
• Ability to manage complext HR queries across multiple HR disciplines.
• Experience using HRIS systems, service platforms, and case management tools.
• Strong analytical and problem-solving skills with the ability to identify operational issues or recurring service requests.
• Comfortable using digital platforms and AI-enabled tools to support HR service delivery and efficiency.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to service quality.
• Degree in Human Resources, Business Administration or related discipline preferred, but not essential
• Alternatively, relevant experience in HR operations, HR administration, or shared services environments
• Working towards or holding a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) desirable.

Recruitment Fraud Warning:

Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at [e-mail] so we can investigate and take appropriate action.

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