Senior Pega Systems Engineer

Unisys; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global technology company is seeking a Senior Pega System Architect in Bengaluru to design, implement, and govern Pega-based solutions for government services. The ideal candidate will have 5–8 years of hands-on experience in Pega development and a SSA certification. Responsibilities include translating service delivery requirements into scalable Pega solutions and mentoring junior developers. This role offers the chance to work on impactful projects that align with government policies and enhance service delivery outcomes.

Qualifications

• 5–8 years of hands-on Pega development experience.
• Strong experience with Pega Customer Service.
• Ability to follow secure coding and data handling practices.

Responsibilities

• Design and implement Pega solutions that meet business requirements.
• Provide technical guidance to junior architects.
• Manage deployment and post-implementation support.

Skills

Pega case management solutions

Agile collaboration

Communication skills

Education

Pega Senior System Architect (SSA) certification

Tools

Pega Customer Service

Pega Guardrails

Job description

What success looks like in this role:

Role Summary

The Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government. The role is responsible for developing the solution that aligns with government policies, security standards, accessibility requirements, and service delivery outcomes, while leveraging Pega Customer Service, Case Management, and Omni-Channel capabilities.

The SSA will work closely with business stakeholders, Lead system architects, security teams, and delivery squads to translate complex service delivery requirements into scalable, maintainable Pega solutions.

What success looks like in this role

• High-quality Pega solution delivered in line with Constellation architecture and Pega Guardrails
• Design and implement Pega solutions that are scalable, efficient, and aligned with business requirements.
• Complex case types, service intents, and flows implemented accurately
• Constellation-based UI built using out-of-the-box views and DX APIs with minimal customisation
• Integrations implemented reliably with strong error handling and performance
• Features delivered on time and with minimal rework
• Solutions that meet government security, privacy, and accessibility requirements
• Reduced defects through strong unit testing and peer reviews
• Provide technical guidance and mentorship to junior architects and developers.
• Troubleshoot and resolve complex technical issues.
• Manage the technical aspects of deployment and post-implementation support.
• Keep abreast of the latest Pega technologies and functionalities, advocating for their use to improve project outcomes.

You will be successful in this role if you have

• Strong hands-on experience building complex Pega case management solutions
• A solid understanding of Pega Customer Service and government service workflows
• The ability to interpret business rules, policy, and legislation into Pega configurations
• Experience working within Constellation UI constraints and best practices
• A quality-first mindset, focusing on reuse, performance, and maintainability
• The ability to collaborate effectively within Agile delivery teams
• Willingness to mentor junior developers and support team standards

Required Skills & Experience

Mandatory

• Pega Senior System Architect (SSA) certification
• 5–8 years of hands‑on Pega development experience
• Strong experience with Pega Customer Service
• Advanced case management, data modelling, and rule design skills
• Strong knowledge of Pega Guardrails, performance tuning, and reuse patterns
• Ability to follow secure coding and data handling practices
• Experience working in Agile / Scrum teams
• Strong communication and collaboration skills

Desirable

• Hands‑on experience designing solutions using Pega Constellation architecture
• Experience with:
  • Pega Government Platform
  • Self‑Service Portals and Omni‑Channel delivery
  • Records management and correspondence frameworks
• Exposure to cloud deployments (AWS / Azure / Government Cloud)
• Ability to work independently and in a team, with a strong sense of responsibility and adherence to deadlines.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, nationality, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.