Senior Operations Specialist

Airbnb India Private Limited; Gurugram District; On-site; INR 670,000 - 840,000; Full time

Job summary

Airbnb India Private Limited in Gurugram seeks a Senior Operations Specialist to strengthen Homes supply and onboarding readiness for listing. You will qualify leads, ensure policy compliance, and support data-driven decisions using Salesforce and internal tools.

In this role you will analyze performance metrics, mentor new hires, drive process improvements, and support cross-functional collaboration to deliver safe, high-quality stays. A Bachelor’s degree and 3+ years in operations are expected.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in Operations or a relevant field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner, ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.
• Self-starter with a proactive approach and action-oriented mindset.
• Commitment to quality, accuracy, and consistency in all deliverables.
• Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement.

Responsibilities

• Review, qualify, and enrich global supply leads to support Airbnb's supply growth.
• Resolve complex lead qualification cases using sound business judgment.
• Serve as SME/SPOC for assigned supply verticals, ensuring consistency and quality.
• Mentor new hires and support onboarding, training, and knowledge sharing.
• Drive process improvements, automation initiatives, and operational excellence through cross-functional collaboration.

Skills

3+ years of experience in Operations

Strong verbal and writtencommunication

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Job description

Senior Operations Specialist, Hosting Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.

The Difference You Will Make:

As a Senior operations Specialist, you will contribute to operational efficiency by supporting the Homes supply, onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program.

A Typical Day:

As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations. Review, qualify, and enrich global supply leads from multiple sources to support Airbnb's supply growth. Resolve complex lead qualification cases and provide guidance using sound business judgment. Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality. Mentor new hires and support onboarding, training, and knowledge sharing. Drive process improvements, automation initiatives, and operational excellence through cross-functional collaboration. Analyze data, prepare reports, and leverage Salesforce to support business decisions. Consistently deliver high accuracy, productivity, and quality while managing multiple priorities in a fast-paced environment. Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements.

Your Expertise:

We require the following:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in Operations or relevant field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner, ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.
• Self-starter with a proactive approach and action-oriented mindset.
• Commitment to quality, accuracy, and consistency in all deliverables.
• Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Annual Pay Range ₹670,000 — ₹840,000 INR

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Experience Level

Senior Level