Senior Operations Officer

World Health Organization; Delhi; On-site; INR 9,894,000 - 10,086,000; Full time

Benefits offered by this job

30 days annual leave

Dependent family member allowances

Home leave

Education grant for dependents

Job summary

World Health Organization in New Delhi, India, seeks a senior administrator to lead the country office operations and ensure compliance with complex rules and procedures. You will oversee budget, HR, procurement, ICT, security and admin, delivering strategic guidance to senior staff and external partners.

The role requires a master’s degree and at least ten years of relevant experience, with four years in people-management, preferably in large international settings or WHO/UN family

Qualifications

• Advanced university degree (master's) in finance, management, economics or business administration or equivalent.
• Bachelor's degree or training in HR, accounting, finance, monitoring and evaluation is desirable.
• Ten years of relevant work experience delivering administrative and managerial services with compliance to rules and procedures.

Responsibilities

• Provide authoritative advice to the head of the country office on policies, systems and compliance.
• Lead and manage staff and operations teams across budget, HR, procurement, ICT, security and administration.
• Ensure effective financial resources management including planning, monitoring, reporting and cash management.
• Guide formulation and implementation of HR plans, recruitment and staff development.
• Coordinate with UN agencies and partners, and mitigate administrative risks in emergencies.

Skills

Administrative management

Financial management

Project management

Staff leadership

Policy compliance

Analytical skills

Education

Master's degree in finance/management/economics

Bachelor's degree or HR/Accounting training

Tools

ERP systems

Job description

OBJECTIVES OF THE PROGRAMME
The objective of the Programme is to deliver WHO core functions at thecountry level, with particular focus of the Organization's directing andcoordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.The immediate unit objective is to facilitate programmedelivery by providing timely managerial and administrative services toprogramme delivery collaborators, staff and consultants in all aspects ofadministrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, informationtechnology including BMS and GSM operations, telecommunications, publicationdissemination, media, protocols and public relations. Further, to provide accurate guidance,information and practices which lead to full compliance and accountability withthe Organization's established rules and regulations.
Description Of Duties
Under the direct supervision of the WHO Representative, and the general guidance of the Director Business & Operations Compliance for the South-East Asia Region, the incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office: - Provide authoritative advice to the head of the WHO Country Office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures and ensuring compliances, including compliance related to donor agreements.- Lead, empower, and manage staff and operations teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations and procedures.- Provide appropriate solutions grounded in sound policy compliance and creative responsiveness to business needs. As a key member of the management team, provide strategic advice on the overall direction of the WHO country office.- Ensure effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management.- Guide in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.- Support implementation of all critical activities in the National Public Health Surveillance Network transition planning process, including administrative and HR operations, reporting, asset mapping, building capacity, resource mobilization, and, development of communication and management strategies;- Advise the head of the country office on and oversee the formulation and implementation of the country office HumanResources (HR) plans, ensuring the timely availability through recruitment and contract management, engagement, retention, performance management, development, career management, gender balance and diversity of a suitable human resource capability. Ensure appropriate work / life conditions and policies tocreate an enabling environment including conflict resolution and addressing abusive behaviours through implementation of PAAC policies and administrative reviews and also serve a facilitator for addressing PRESEAH in collaboration with PRESEAH focal person and IOS.- Guide in the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of WHO country office workplans, including reporting as required.- Lead on the procurement of goods and services required for management of country office and support to technical programs,ensuring best value for money in procurement practices.- Ensure the provision of office and staff security and safety services in coordination with designated security officials UN Common Services Agreements.- In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures, for the administration monitoring, control and evaluation of human, financial and material resources processes within the incident management system.- Advise the WHO country office on internal operational and administrative risks to the country office and propose riskmitigation measures.- Introduce innovations for improved efficiencies and effectiveness in WHO country office performance in operations, responsive to emergency situations and changes in the operating environment.- Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.- Represent the WHO country office and participate actively in the UN operations management team and other Inter-Agency coordinating Mechanisms, sharing relevant information with colleagues and ensuring implementation of decisions taken bythe heads of the agencies.
Required Qualifications
Education
Essential: Advances university degree (master's) in finance, management, accountancy, economics, or business administration or equivalent areas.
Desirable: Auniversity degree (bachelor's) or training or certification in human resources, accounting, finance, monitoring and evaluation
Experience
Essential: A minimum of ten yearsof work experience relevant for the position (delivering administrative andmanagerial services, ensuring compliance with complex rules and procedures inboth national and international settings). A minimum of four years of experiencein managing and leading staff/teams.
Desirable: Relevant experience with WHO, United Nations funds and programmes, or equivalentorganizations. Experience delivering operational services in a developingcountry. Experience in managing operations and large teams in an emergencycontext. Good knowledge of programme management and end-to-end businessprocesses. Good knowledge of enterprise resource planning systems.
Skills

• Thorough knowledge of administrative, financial and management principles, procedures, and policies of large international public-sector organizations.- Expertise in the principles and practices of administration, programme and project management.- High-level managerial and analytical skills.- Demonstrated ability to analyse financial data and develop related business strategies or and policies- Provide recommendations on key administrative issues.- Ability to lead, direct and manage an interdisciplinary team.- Ability to represent the organization, build alliances, and negotiate with government, UN agencies and other development partners.- Ability to cultivate partnerships and maintain excellent interpersonal working relations- Ability to work with competing priorities under pressure.

WHO Competencies
Teamwork
Respecting and promoting individual and cultural differences
Communication
Moving forward in a changing environment
Ensuring the effective use of resources
Creating an empowering and motivating environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Beginners knowledge of Hindi.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 103,165 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2485 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
Additional Information

• Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.
• This vacancy notice may be used to fill other similar positions at the same grade level.
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.

Grade
P5
Contractual Arrangement
Fixed-term appointment
Contract Duration (Years, Months, Days)
2 years
Job Posting
Sep 8, 2026, 2:46:41 AM
Closing Date
Sep 29, 2026, 2:59:00 PM
Primary Location
India-New Delhi
Organization
SE_IND WR Office, India
Schedule
Full-timeIMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.