Senior Operations Manager

Globiva; Kolkata District; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Globiva in Kolkata – Sector V is seeking a Manager / Senior Manager to lead BPO operations, drive performance, and ensure seamless client service. The role demands hands-on leadership, strong communication, and the ability to coordinate diverse teams to meet SLAs.

You will own escalation management, forecast planning, process improvement, and attrition control, while coaching staff, guiding BFSI-related initiatives, and delivering regular reviews.

Qualifications

• BPO experience is mandatory.
• Inbound service experience is mandatory.
• Strong team management and operational skills.
• Excellent communication skills.
• Relevant on-paper experience preferred.
• Candidates who can join at the earliest are preferred.

Responsibilities

• SLA deliverables, Escalation Management.
• Management, forecast planning, process improvement.
• Attrition control, Problem solving, Conflict management.
• Coaching & Feedback, P&L drive.

Skills

Team management

Operational skills

Communication skills

Job description

URGENT HIRING | SENIOR MANAGER BPO

Globiva is hiring experienced professionals to join our team in Kolkata – Sector V!

Position: Manager / Senior Manager

Company: Globiva

Location: Kolkata – Sector V

Requirements:

BPO experience is mandatory

Inbound Service experience is mandatory

Strong team management & operational skills

Excellent communication skills

Relevant on-paper experience preferred

Candidates who can join at the earliest are preferred

Working: 6 Days

• SLA deliverables, Escalation Management,
• Management, forecast planning, process improvement,
• attrition control, Problem solving, Conflict management,
• Coaching & Feedback, P&L drive.
• Mar 2021 - Mar 2024
• Assistant Manager / Deputy Manager, Operatio
• Conneqt Business Solutions
• Responsible for SLA deliverables, Attrition control, forecast
• preparation, Shrinkage, Problem solving, BFSI Sales
• Insurance, MBR, QBR