Senior Officer - Customer Service
Godrej Industries Group
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Benefits offered by this job
Job summary
Godrej Industries Group is seeking a Senior Officer - Customer Service in Mumbai to drive end-to-end export logistics, coordinate stakeholders, ensure regulatory compliance, and optimize costs while ensuring on-time delivery. Role sits in the Chemicals division and reports to the customer service team.
The incumbent will manage vessel bookings, container planning, and cross-functional coordination with CS, CP, and external partners, ensuring accurate documentation in SAP and timely shipment
Qualifications
- Must be well versed with SAP transactions and reports.
- Should possess effective communication skills with internal and external stake holders.
- Proficient in data analysis, quick with numbers.
- Customer-centric approach with strong relationship-building capabilities.
- Problem-solving, planning, time management, and prioritizing skills.
- Proficiency in Excel, presentations, and numerical analysis.
- Should possess good knowledge and academic qualification wrt EXIM course
Responsibilities
- Co-ordination with Purchase to finalize ocean freight and vessel bookings.
- Coordinate with factory stores on container planning and stuffing.
- Coordinate with Transporters to arrange trailers and timely movement.
- Coordinate with Shipping Line/Forwarding Company for booking and vessel schedule.
- Coordinate with FOB Agent for booking and vessel schedule.
- Coordinate with CHA to ensure timely container gate-in.
- Coordinate with CP and CS teams on movement planning and updates.
- Coordinate with third-party surveyor and inspection agency.
- Monitor ICD movement.
- Coordinate with Tank operator for ISO tanks stuffing/shipments.
- Generate/check the custom invoice per PO in SAP.
- Check material codes and shipping marks.
- Share vessel details with CS for customer updates.
- Update ETD and ETA in system and track changes.
- Ensure shipment reaches destination port; support post-shipment docs.
- Track open contracts and plan with CS/Commercial team; follow FOB BL receipt.
Skills
Job description
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services, and chemicals industries.
Godrej Industries Limited (Chemicals Division) is one of the oldest businesses of the Godrej Industries Group with a rich legacy and a pioneering presence in the Chemical Industry. We proactively collaborate with our partners to create sustainable solutions in the Oleochemicals, Derivatives and Surfactants market.
Job Title: Senior Officer - Customer Service
Job Type: Permanent, Full-time
Function: Sales
Business: Godrej Industries Limited (Chemicals)
Location: Mumbai HO
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services, and chemicals industries.
https://www.godrejindustries.com/
About Godrej Industries Limited (Chemicals)
Godrej Industries Limited (Chemicals Division) is one of the oldest businesses of the Godrej Industries Group with a rich legacy and a pioneering presence in the Chemical Industry. We proactively collaborate with our partners to create sustainable solutions in the Oleochemicals, Derivatives and Surfactants market.
https://www.godrejchemicals.com/
The incumbent will be responsible to drive end-to-end export logistics operations, ensuring seamless shipment execution, stakeholder coordination, regulatory compliance, customer satisfaction, cost optimization, and on-time delivery through effective planning, tracking, and supply chain management
Godrej Industries Ltd - Chemicals business.
- Co-ordination with Purchase to get the ocean freight finalization and coordinate with the Forwarding Company/Shipping Line for vessel bookings
- Coordinating with factory stores on Container planning and stuffing
- Co-ordination with the Transporters to get the Trailers and ensuring timely movement
- Co-ordination with the Shipping Line/Forwarding Company to get the booking and vessel schedule and ensure timely shipment
- Co-ordination with the FOB Agent for Booking & vessel schedule
- Co-ordination with the CHA and ensuring that the containers gate in on time
- Co-ordination with the Category Planner(CP) on availability and planning/scheduling of movement and Customer Service(CS) team on updating on vessel bookings/changes and updates on delivery
- Co-ordination with Third party Surveyor and Inspection agency
- Monitor ICD movement
- Coordinating with Tank operator for ISO tanks stuffing/shipments
- Generating/Checking the Custom Invoice and ensuring all the details are put correctly as per the PO in the SAP System and
- Check the proper material code & shipping marks
- Sharing the vessel details with the CS for onward communication to Customer
- ETD and ETA to update in system and keep a track of the same
- Will be responsible till the shipment reaches the Destination port
- Support the Post shipment team on documentation
- Should track of Open contracts and ensure planning as per Customer schs and coordinate with CS/Commercial team.
- Follow up with FOB agents for BL receipt
- Must be well versed with SAP transactions and reports.
- Should possess effective communication skills with internal and external stake holders.
- Proficient in data analysis, quick with numbers.
- Customer-centric approach with strong relationship-building capabilities.
- Problem-solving, planning, time management, and prioritizing skills.
- Proficiency in Excel, presentations, and numerical analysis.
- Should possess good knowledge and academic qualification wrt EXIM course
4-6 years
What’s in it for you?
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
- 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
- Gender-neutral anti-harassment policy
- Same sex partner benefits at par with married spouses
- Coverage for gender reassignment surgery and hormone replacement therapy
- Community partnerships and advocacy
- Persons with Disability (PwD) care
- Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
- Elder care for those who might need to extend support to senior family members
- Preventative healthcare support
- Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
- Uncapped sick leave
- Flexible work options, including remote working and part-time work
- Mental wellness and self-care programmes, resources, and counselling
- Structured recognition platforms for individual, team, and business-level achievements
- Digital and offline instant recognition platforms
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been, for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
We look forward to meeting you.
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