Senior Officer, Branch Relationship Manager, Consumer Banking Group

DBS Bank Ltd; Kurla; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd is seeking a Relationship Manager in Mumbai to drive acquisition and engagement with DBS clients carrying AUM greater than INR 1 million. You will expand wallet share through cross-sell and up-sell of DBS products, while maintaining top-tier service standards.

Responsibilities include managing relationships with DBS clients, coordinating with service and product teams, and ensuring regulatory compliance and activation of e-channels.

Qualifications

• Minimum 2 years of experience in a reputed bank.
• Proficient in banking products and relationship management.
• Graduate degree; AMFI/IRDAI/FEDAI certifications an advantage.

Responsibilities

• Acquire and engage DBS clients with AUM > INR 1 million through need-based approach.
• Deepen wallet share through retention and cross/upsell of DBS products.
• Ensure client coverage in branch locations and deliver superior customer service.
• Coordinate with Service, Distribution and Product teams to meet monthly and annual targets.

Skills

Relationship management

Banking products

Customer service

Local market knowledge

Education

Graduate degree

AMFI/IRDAI/FEDAI/BCSBI certification

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across :500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Requirements

• To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
• To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team
• Acquire and upgrade quality clients in the branch location areas to Treasures segment.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.
• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Requirements

• Minimum 2 years of experience in a reputed bank and proficient in banking products.
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.
• Graduate (10+2+3).

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Ghatkopar, Mumbai

Job

Relationship Management

Schedule

Regular

Employee Status

Full time