Senior MS Security Engineer - WAF

NTT Ltd.; Chennai; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

NTT DATA in Chennai is seeking a Security Managed Services Engineer (L2) to ensure clients' security infrastructures stay operational. You will monitor, identify, investigate, and resolve technical incidents and problems, restoring services within the SLA.

You will triage and escalate as needed, work with L1 engineers, coordinate changes, and support automation teams to optimize tasks. Strong communication and client focus are essential.

Competenze

• Bachelor’s degree in IT/Computing or equivalent work experience.
• Experience with security infrastructures in managed services.
• Familiarity with ServiceNow ticketing is a plus.

Mansioni

• Monitor, identify, investigate, and resolve security incidents.
• Manage client requests and tickets within SLAs.
• Coordinate with automation teams and perform change management tasks.
• Provide second-level support and triage escalations.

Conoscenze

Managed security services

Ticketing tools (ServiceNow)

Active listening

Planning skills

Cross-cultural communication

Adaptability

Client focus

Pressure management

Hours flexibility

IT/Computing degree or equivalent

Formazione

Bachelor’s degree in IT/Computing

Descrizione del lavoro

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients’ security infrastructures and systems remain operational. With a proactive approach, you’ll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

You’ll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you’ll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
Collaborative efforts are at the heart of this role. You’ll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.

As a go‑to for initial client escalations, you’ll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.

To thrive in this role, you need to have:

• Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
• Proficiency in active listening, with techniques like paraphrasing and probing for further information.
• Excellent planning skills, able to anticipate and adjust to changing circumstances.
• Strong ability to communicate and engage across different cultures and social groups.
• Adaptability to changing conditions and flexibility in approach.
• Client-focused mindset, always putting their needs and positive experience first.
• A positive outlook and the ability to work well under pressure.
• Willingness to put in longer hours when necessary.
• Bachelor’s degree or equivalent qualification in IT/Computing, or relevant work experience.

Workplace type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.