Senior MS Engineer - Datacenter Management

NTT America, Inc.; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

NTT DATA in Mumbai is seeking a Cross Technology Managed Services Engineer (L2) to maintain clients' IT infrastructure, monitor and resolve incidents, and keep services running smoothly. You will manage queues, address incidents and requests within SLAs, and log actions taken to ensure quality service.

Ideal candidates have ITIL familiarity, ServiceNow knowledge, and cross-technology experience, with a strong focus on delivering positive client outcomes in a diverse, global environment.

Qualifications

• Moderate-level experience in managed services handling cross-technology infrastructure.
• Familiarity with ticketing tools, preferably ServiceNow.
• Experience with ITIL processes and vendor/third‑party engagement.
• Strong planning and project management capabilities.
• Ability to work long hours when required and adapt to change.
• Effective communication across cultures and with clients.
• Customer-focused mindset to ensure a positive experience.
• Bachelor's degree in IT/Computing or equivalent experience.

Responsibilities

• Maintain clients' IT infrastructure and systems as a Cross Technology Managed Services Engineer (L2).
• Proactively monitor, identify, investigate, and resolve technical incidents and problems.
• Be the go-to person to restore services and ensure client satisfaction.
• Manage work queues, address incidents and requests within SLAs, and update tickets with actions taken.

Skills

Moderate-level experience in managed‑s

Education

Bachelor's degree in IT/Computing

Tools

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalat… (the remainder of the paragraph remains unchanged)

To thrive in this role, you need to have:

• Moderate-level experience in managed services roles handling cross‑technology infrastructure.

• Knowledge of ticketing tools, preferably ServiceNow.

• Familiarity with ITIL processes and experience working with vendors and third parties.

• Proficiency in planning activities and projects, taking changing circumstances into account.

• Ability to work longer hours when necessary and adapt to changing circumstances with ease.

• Proven ability to communicate effectively and work across different cultures and social groups.

• Positive outlook and ability to work well under pressure.

• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.

• Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type :

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.