Senior MDM Service Delivery Manager

Smith Nephew; Pune District; Hybrid; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Major medical coverage

Educational Assistance

Flexible Personal/Vacation Time Off

Hybrid Work Model

Job summary

Smith Nephew is seeking a Senior Service Delivery Manager for Master Data Management (MDM) to lead end-to-end service delivery, operations, and continuous improvement of the MDM platform. The role ensures data integrity, governance, and ROADMAP execution while coordinating with business, IT, and external partners.

Experience required includes 10+ years in data platforms/MDM and at least 5+ years in service delivery or product ownership. A hybrid work setup is offered to support work-life balance.

Qualifications

• Bachelor's degree in information systems, computer science, data management, or related field.
• Master's degree preferred.
• 10+ years in data platforms, MDM, or enterprise applications.
• 5+ years in a service delivery, platform owner, or product owner role.

Responsibilities

• Own end-to-end service delivery, operations, and continuous improvement of MDM.
• Ensure platform stability, data integrity and data quality.
• Drive governance, vendor management, and roadmap execution.
• Interface between business stakeholders, data governance, IT, and external partners.

Skills

Service delivery leadership

Data governance

Vendor management

Strategy & roadmap

Education

Bachelor's degree in information systems/CS/Data Management

Master's degree preferred

Tools

MDM platforms

ERP (SAP S/4HANA)

Data governance tools

Job description

Life Unlimited. At Smith & Nephew (S+N) is a large multinational Medical Technology organization with an extensive Enterprise Applications ecosystem to run end-to-end business operations. Master Data Management (MDM) is at the core of this ecosystem to create, govern and maintain trusted master records, and to establish a single source of truth across the enterprise. At S+N, Syndigo and Alation are our primary MDM and data governance platforms, amongst others. These MDM systems are tightly integrated with ERPs, other best-in-class enterprise systems such as PLM (Windchill), Data Warehouse (Snowflake), CRM (Salesforce), HR (Workday), and also external regulatory and marketplace platforms like GDSN.

What will you be doing?

We are seeking a Senior Service Delivery Manager (SDM) for MDM who is responsible for end-to-end service delivery, operations and continuous improvement of Master Data Management (MDM).

The SDM owns the service lifecycle from Inception to Build through Run. This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution.

The role serves as the primary interface between business stakeholders, data governance, IT, and external partners to ensure the MDM platform supports business growth, digital transformation, and data-driven decision-making.

This role is also expected to prepare for our strategic ERP transition to SAP S/4HANA.

What will you need to be successful?

Service Delivery & Operational Excellence (30%), Platform Ownership, Strategy & Roadmap (20%), Program Delivery & Transformation Leadership (20%), Vendor, Partner & Commercial Management (15%), Continuous Improvement (15%).

Education:

Bachelor's degree in information systems, Computer Science, Data Management, or related field. Master's degree preferred.

Experience: 10+ years in data platforms, MDM, or enterprise applications. 5+ years in a service delivery, platform owner, or product owner role.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging:

Committed to Welcoming, Celebrating and Thriving., Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Your Wellbeing: Parents/Parents-in-Law's Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Training: Hands-On, Team-Customized, Mentorship.

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