Senior Manager, Strategic Customer Development

BioSpace; Chittoor; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Retirement savings

Company-paid time off

Job summary

BioSpace is seeking a Strategic Customer Development Lead based in Hyderabad, India. The ideal candidate will have over 8 years of Sales experience, including 5 years in leadership within the life sciences or biopharma sectors. Responsibilities include mentoring staff, analyzing sales data, and building strong customer relationships. The role offers the opportunity to make significant contributions to increasing market growth and utilization of standards in the region. Comprehensive benefits and a full-time position are provided.

Qualifications

• 8+ years of experience in Sales, with 5+ years in a leadership role.
• Proven track record of driving revenue growth.
• Strong knowledge of pharma and biotech industries.

Responsibilities

• Mentor Strategic Customer Development staff.
• Analyze data and prepare reports on sales trends.
• Maintain and strengthen customer relationships.

Skills

Customer relationship management

Analytical skills

Communication skills

Sales growth

Team leadership

Education

Bachelor’s degree in life sciences

Master’s degree preferred

Tools

Tableau

Salesforce

Job description

Company Overview

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

Equal Employment Opportunity

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds–regardless of background–to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

This role will serve as the Strategic Customer Development (SCD) Lead in South Asia. They will coach and mentor the SCD team to achieve their objectives of setting and achieving revenue goals through effective planning and execution, analyzing data and projecting future performance. The role will work closely with relevant functions to convert new leads to customers, expand the target customer base, develop and implement account plans, and set performance goals with the objective of market growth and increase utilization of USP’s standards in the region. Reporting functionally to the Vice President, Global Strategic Customer Development, this position will serve as a conduit between VP-GSCD and field sales and will be based in Hyderabad.

Impact at USP

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams, including training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Responsibilities

• Mentor/coach Strategic Customer Development staff in the region on operationalization of USP sales approach and requirements to drive attainment of revenue goals.
• Track and manage Salesforce utilization and adherence, particularly monitoring progress on territory opportunities and assigned tasks.
• Work with Senior Director to analyze data, prepare reports on sales trends for USP and competitor products, and make recommendations on business impact and direction.
• Ensure that Account plans, including for Key Accounts, are built with appropriate goals, actions and next steps and are progressing toward success, providing course correction as needed and reporting on progress.
• Maintain and strengthen existing customer relationships and develop new potential customer relationships, ensuring a consistent, strong sales pipeline and a healthy prospect list.
• Collaborate with Scientific Affairs and other relevant functions to develop and implement engagement strategies to increase USP’s account penetration and enhance customer experience.
• Actively manage distributors and develop account-specific plans and performance targets, performing monthly financial reviews of overall performance and performance against targets.
• Perform other related duties as assigned.
• Travel up to 50–60% within the region.

Key Competencies

• Integrity and trust: Never do or coerce others to do anything unethical, immoral, illegal, or something that goes against a company’s core values.
• Empathy and ability to understand customer needs, viewpoints, and customer service.
• Excellent communication skills; aware of the message transmitted to the team, how it’s delivered, and how it’s perceived.
• Ability to build relationships with peers, cross‑functional counterparts, and upper management, committed to helping others be successful.
• Analytical skills: Use data‑driven reports to spur sales coaching sessions and empower SCDs to take ownership of their opportunity pipelines and drive sales growth.
• Ability to prioritize and effectively manage time for work‑life quality.

Qualifications

• Bachelor’s degree in a life sciences discipline (preferably analytical chemistry, biochemistry, biology, biotechnology) with business experience.
• A hands‑on commercial leader with 8+ years of experience in Sales and at least 5 years of experience leading a regional sales team, ideally in the life sciences, biopharma, or related industry.
• Proven track record of driving revenue growth and leading geographically dispersed teams across Asia Pacific.
• Excellent knowledge and understanding of the pharma and biotech industries, customer needs and commercial dynamics, with established contacts within the Research and Development, QA/QC lab, Regulatory Affairs, manufacturing and purchasing departments.
• Passion for building high‑performance teams and organizations.
• Entrepreneurial mindset with the drive to open new doors and create new opportunities.
• Strong relationship‑builder with the ability to influence senior decision‑makers across global organizations.
• Ability to gain customer confidence and build long‑term relationships.
• Ability to listen and gather customer/stakeholder insights and respond with creative solutions.
• Proficiency with data analytic platforms (e.g., Tableau) and CRM (e.g., Sales Force).
• Strong problem‑solving skills with customer‑centric approach.
• Bias to action and results‑driven with a track record of successful outcomes.
• Excellent interpersonal skills, presentation, and communication skills.
• Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.

Additional Desired Preferences

• Master’s degree preferred in either business or science with an MBA. Education and training in pharmaceutical sciences and business highly desired.
• Experience with regulatory, clinical development, quality assurance, GMP in pharma and biopharma market environment.
• Existing network with decision makers in the pharma/biopharma Asia Pacific markets preferred, such as manufacturers, trade associations and/or retailers.

Supervisory Responsibilities

• A team of 5 customer engagement managers.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company‑paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well‑being is protected.

Job Category

Sales & Marketing

Job Type

Full‑Time