Senior Manager Software Engineering

American Express; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Job summary

American Express is seeking a Senior Manager - Software Engineering to lead a team delivering scalable software across environments and cloud platforms. You will mentor engineers, manage budgets and timelines, and collaborate with senior leadership to shape technology roadmaps that align with business goals.

You will drive innovation, automation, and high-quality software delivery, fostering a culture of learning and inclusion while scaling engineering capabilities globally.

Qualifications

• 12+ years of software engineering and development experience.
• Experience in leading software engineering teams and providing technical leadership.
• Experience collaborating with senior stakeholders to drive software strategy and innovation.
• Expertise in application design, software development, and automated testing.
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases.
• Experience in Agile software development methodologies and practices (Scrum/Kanban).
• Experience in automation testing and documentation.

Responsibilities

• Oversee and mentor a team of Software Engineering colleagues, enabling a culture of continuous learning and inclusivity.
• Manages resource allocation, project timeline, and budget for Software Engineering projects.
• Collaborates with senior leadership to hire top talent for the team and aligning strategy.
• Leads development, deployment, support, and monitoring of software across environments.
• Collaborates with senior leadership and cross-functional teams to define technology roadmaps and strategies.
• Leads teams to innovate and automate processes for efficiency and scalability.
• Drives continuous improvement using metrics and feedback to enhance performance and quality.
• Aligns technology initiatives with business objectives with product and business teams.

Skills

Distributed systems

Algorithms

NoSQL

Relational databases

Agile

Automation testing

Software engineering

Leadership

Education

Bachelor's in CS/CE or related

Advanced degree preferred

Job description

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Key Initiatives

• Card Network Authorizations/Routing, Card Tokenization, Clearing and Settlement
• Omni-channel platforms and partner connectivity management
• Data Localization and Regulatory Compliance
• ATM, Debit, Credit and Push Payment Transactions, Real Time Settlement
• Platform Engineering and Foundational Capabilities of distributed systems
• High Availability, Resiliency and Performance Engineering on Cloud

Senior Manager - Software Engineering leads and mentors a team of Software Engineering colleagues, manages project resources and team development, aligns engineering teams with organizational goals, drives innovation and automation, and leads software development and deployment across environments.

Responsibilities

• Oversees and mentors a team of Software Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams. Provides direct leadership and coaching to teams, supporting training and development of best practices
• Manages resource allocation, project timeline, and budget for Software Engineering projects, ensuring alignment with organizational goals
• Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
• Leads the development, deployment, support, and monitoring of software across various environments
• Collaborates with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies
• Leads teams to innovate and automate processes, driving efficiency and scalability in production environments
• Drives continuous improvement initiatives, leveraging metrics and feedback to enhance team performance and software quality
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred
• Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases
• Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

Work Experience

• 12+ years of Software engineering and development experience or a related job
• Experience in leading and managing software engineering teams, providing technical leadership and mentorship
• Experience in collaborating with senior stakeholders to drive software strategy and innovation
• Expertise in application design, software development, and automated testing
• Experience in distributed (multi-tiered) systems, algorithms, and relational databases
• Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Experience in automation testing and documentation (i.e. automated, functional, and performance)

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.