Senior Manager, SFCC

L'Oréal; Hyderabad; Hybrid; INR 3,500,000 - 7,500,000; Full time

Benefits offered by this job

Hybrid work model

3 days in office

2 days work from home

Global exposure

Job summary

LOréal's Beauty Tech division seeks a Senior Manager to lead the India-based SFCC delivery team supporting B2C ecommerce platforms. The role partners with US stakeholders to translate priorities into high-quality, timely technical execution, while acting as the primary people leader and escalation point for the India team.

Responsibilities include end-to-end SFCC delivery, solutioning, complex feature implementation, and ensuring adherence to agile processes.

Qualifications

• 10-15 years of overall IT experience with ecommerce platforms.
• 3-5 years of people management for 7-10 members.
• Strong understanding of ecommerce processes (B2C/D2C) with SFRA and custom integrations.
• Proven mastery of Salesforce Commerce Cloud architecture and best practices.
• Experience managing global/US stakeholders across time zones.
• Excellent verbal and written communication with agile/scrum experience.

Responsibilities

• Oversee end-to-end delivery of B2C ecommerce initiatives on SFCC.
• Identify technical solutions within L’Oréal SFCC framework.
• Implement complex native SFCC features and third-party integrations.
• Ensure delivery quality, code standards, and release processes.
• Proactively manage risks, blockers, and cross-team dependencies.
• Oversee sprint execution and release planning.

Skills

SFCC

SFRA

Team leadership

Stakeholder mgmt

Agile/Scrum

Delivery management

Tools

SFCC

SFRA

Job description

Unleash Your Potential at L'Oréal's Beauty Tech!

Who Are We?

For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. For more than a century, L’Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for each covering all beauty categories and catering to all beauty desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.

Today, L'Oréal includes more than 2,000 tech professionals and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.

Beauty Tech is how we know our consumers intimately, augmenting their beauty journeys with unparalleled diverse and sustainable experiences. Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L'Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.

A Day in the Life of Senior Manager, SFCC

The B2C Delivery Lead is responsible for leading the India-based delivery team supporting L'Oréal Americas B2C Ecommerce platforms (Salesforce Commerce Cloud). This is a hands-on role responsible for the overall delivery and the team performance for a 7-10 member team. The Delivery Lead functionally reports into US based Ecommerce Architecture and Engineering Lead and partners closely with the US based B2C Pillar Lead to translate business priorities into high-quality, timely technical execution, while serving as the primary people leader and technical escalation point for the India-based team.

Be Responsible For The Following

• Oversee end-to-end delivery of B2C Ecommerce initiatives on the Salesforce Commerce Cloud (SFCC) platform
• Identify technical solutions for business requirements within L'Oreal SFCC framework
• Implement complex native SFCC features and third-party integrations
• Ensure delivery quality, adherence to engineering best practices, code standards, and release processes
• Proactively identify and resolve technical risks, delivery blockers, and cross-team dependencies
• Maintain oversight of sprint execution, release planning

People Management

• Lead, mentor, and manage a team of 7-10 SFCC developers (Mix of junior, senior and leads)
• Drive retention and engagement within the India Tech Hub, fostering a strong local team culture

Stakeholder & Cross-Functional Collaboration

• Partner closely with the US-based B2C Design/Pillar Lead and Product Owner to align on priorities, roadmap, and sprint planning
• Act as the primary technical/delivery point of contact for the India team during the daily overlap window
• Collaborate with Architects, Business Analysts, and cross-functional IT teams (OMS, Analytics, B2B) to ensure integrated delivery
• Provide regular status updates, risk escalations, and delivery metrics to US stakeholders and Domain leadership.

Process & Continuous Improvement

• Champion Agile ways of working, retrospectives, backlog grooming within the team
• Drive adoption of AI in the engineering process to improve team productivity
• Contribute to capacity/skills tracking and reporting to support broader Ecommerce domain planning.

What are we looking for?

Required Qualifications

• 10-15 years of overall IT experience, with strong exposure to Ecommerce platforms
• 3-5 years of experience managing a team of 7-10 members, including performance management and career development
• Strong understanding of Ecommerce business processes (B2C/D2C), including hands-on experience with SFRA, complex custom features, custom third-party integration
• Strong working knowledge of Salesforce Commerce Cloud (SFCC) implementations, architecture, and best practices
• Proven ability to manage relationships with global/US-based business and technical stakeholders across time zones
• Excellent verbal and written communication skills
• Comfortable presenting delivery status and risks to senior stakeholders
• Strong working knowledge of Agile/Scrum methodologies and sprint-based delivery

What’s In It for You?

• Working with cutting edge Technology, empowering employees with new age learning, global exposure, and opportunities to build future-ready careers.
• A flexible and modern workplace, enabling teams to perform at their best through a smart hybrid model that supports balance and autonomy. A 3 Day in Office, 2 Day Work from Home setup.
• Employee support at every life stage, with inclusive and progressive parental policies that help individuals and families thrive.
• Holistic wellbeing offerings - personalized health benefits and strong mental wellness support to ensure employees feel their best.
• Reward and Recognition opportunities, long-term incentives, and opportunities to share in L’Oréal’s collective success.
• L'Oreal is an Equal Opportunity Employer and takes pride in a diverse environment

We do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.