Senior Manager, Settlements

Standard Chartered; Chennai; Hybrid; INR 2,800,000 - 5,800,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Learning & development programs

Wellbeing support

Inclusion and diversity

Job summary

Standard Chartered is seeking an experienced custody operations leader to manage client service management, transaction processing and risk reporting for the bank's custody services in India. You will drive scalable frameworks, automate processes and collaborate with Compliance to meet regulatory obligations.

You will oversee onboarding of new clients, revenue retention efforts and continuous improvement across front-to-back processes, balancing client needs with profitability and operational

Qualifications

• Business communications and stakeholder management skills.
• Experience in risk and control frameworks in financial services.
• Demonstrated ability to lead projects and cross-functional teams.

Responsibilities

• Define, document and maintain scalable custody operation frameworks.
• Onboard new clients and drive onboarding for custody services.
• Lead offshore outsourcing teams and ensure SLA adherence.
• Collaborate with Compliance on regulatory requirements and governance.
• Drive process improvements and identify growth opportunities for clients.

Skills

Business Communications

Conflict Management

Data Analytics

Project Management

Team Management

Strategy & Planning

Education

Bachelor's/Master's in Banking/Finance/IT

Job description

The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.

Key Responsibilities

Define, document, implement, and maintain scalable and efficient custody operational frameworks.
Drive continuous quality improvement and automation across custody
Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
Drive the implementation of new clients, products, and services.
Lead hubbing of operations right shoring for FSS markets.
Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
Take active interest in changes to the Financial Services industry.
Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
Ensures consistent levels of service are provided to clients
Thorough understanding of clients and ability to deliver in challenging situations
Build strong relationship and trust with local BAM clients
Anticipate and embrace change to retain and build a competitive edge

Business

To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and elevate exception handling for client requests supporting the business. Existing processes are evaluated and employed with future continual improvements within effective controls
Support projects around Custody and Market changes
Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
Achieves targets for revenue retention and defence from existing mandates.
Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services
Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
Monitors competitor service offerings to identify and remediate any gaps
Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business

Processes
To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and elevate transactions which requires immediate resolution.
Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
Acts as escalation point as per the agreed client matrix and takes leading role in managing issues to resolution.
People & Talent
To develop strong skillset and talent to ensure that service delivery to clients and processes are carried out with minimal risks and with high quality standards.
To develop key working relationships with internal customers and support units etc.
Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals.
Build and expand the Bank’s network to reach potential clients to assess new sales opportunities and prioritise those opportunities accordingly in consideration of the business gestation period.

Governance
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management (at a product and enterprise level as relevant) • Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers
Identify and mitigate digital and data risks in accordance to local markets’ data protection and privacy laws • Keep abreast with changing regulatory requirements and provide advisory support to clients

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.
Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model
Communicates Client Solutions strategy to business partners to ensure understanding of Client Management principles
Works closely with FSS RMs, Sales and Product Management to define client requirements and prioritise accordingly
Facilitates client meetings with regulators and market infrastructures

Skills and Experience

Business Communications
Conflict and Crisis Management
Data Analytics tool
Project Management
Team Management
Business Strategy Planning and Implementation

Qualifications

An experienced operations professional in the banking or financial sector with Securities Services and minimum 8-10 years of experience, across Custody Settlements & asset services (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst.
Bachelors / Masters degree in Banking/Finance/Information Technology or a similar subject or comparable professional training.
Experience in working with and managing outsourcing partners.
Experience in Leadership role.
Preferably, a track record of leading change and defining operational processes for new business lines.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

Description

Enabled

YouTube

Provider

Description

Enabled

LinkedIn