Senior Manager - ServiceNow Governance, Risk and Compliance (GRC) Advisory

PriceWaterhouseCoopers Pvt Ltd ( PWC ); Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

PwC in Pune is seeking a Senior Manager to lead ServiceNow and GRC advisory engagements. You will drive complex technology implementations, manage client delivery, and ensure risk and control effectiveness across multiple domains including eGRC, ITSM, and third-party risk.

The role requires 10–13 years of experience in advisory services within financial or non-financial sectors, with a strong governance and controls background. On-site in Pune with flexible work options and mentorship support.

Qualifications

• Experience leading multiple GRC technology implementations.
• Knowledge of ServiceNow administration, development and customization.
• Strong understanding of controls transformation and risk management.
• Experience with integrated risk, policy, compliance and ITSM.

Responsibilities

• Lead complex GRC technology implementations with a commercial view.
• Provide SME input on implementations including eGRC, ITSM and APIs.
• Drive client delivery leadership and assurance services.
• Build trusted relationships with clients and internal teams.

Skills

ServiceNow Platform

Analytical Thinking

Data Analysis

Auditing

Education

BE / BTech

MBA

Tools

APIs

Job description

IN_Senior Manager _Servicenow _ ITRA_ Advisory_ Pune Line of Service Advisory Industry/Sector Not Applicable Specialism Risk Management Level Senior Manager Job Description & Summary At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co-sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth.

*Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

• Solution Architect or Lead Developer level experience of having led multiple complex GRC technology implementations and having a commercial view of the use of technology solving clients’ business problems.
• Knowledge of ServiceNow platform Administration, Development and Customization is a must have Having managed multiple client deliveries, offering technical SME inputs on implementations including eGRC , Integrated Risk, Policy and Compliance, Internal Audit, Business Continuity Management and Third Party Risk Management
• Hands-on knowledge of additional ServiceNow platform components such as CMDB, ITAM, SecOps and APIs will be a preference.
• Proven experience in controls transformation programmes with GRC functional and technical knowledge, having experience of leading project deliveries and assurance services, including customisations through integrations with the use of APIs where possible
• Offering an expert view of the in-market GRC technology solutions while helping clients in their business case for technology improvements, tool selection and implementation maintaining high standard delivery and documentations leveraging PwC good practices where possible
• Knowledge and understanding of the key risks and controls around the Business Processes and IT within the enterprise landscape including and not limited to SAP, Oracle, Workday or others
• Exhibits an understanding and the market view of multiple GRC use-cases such as Integrated Risk, ESG, SOX, SEC Reporting, ITSM, CMDB or similar.
• Demonstrates experience of leading the delivery teams and key client stakeholders while offering best solutions to clients’ complex business problems
• Building and maintaining trusted and commercially valued relationships both with clients and internally within the firm

Preferred Skills

Experience of working with Financial Services and non-Financial Services clients across multiple industry sectors e.g., Insurance, Retail, Oil & Gas, Pharmaceuticals, Banking, or others Proven knowledge of regulatory compliance standards across Indian Companies Act, IFRS, Internal Financial Controls and similar Proven abilities to deliver risk management and controls management activities including controls design effectiveness, operational effectiveness and self-assessment tests of controls and reporting using technology Basic understanding of financial accounting principles

Required Skills

• ServiceNow Platform
• Optional Skills
• Accepting Feedback
• Accepting Feedback
• Accounting and Financial Reporting Standards
• Active Listening
• Analytical Thinking
• Artificial Intelligence (AI) Platform
• Auditing
• Auditing Methodologies
• Business Process Improvement
• Coaching and Feedback
• Communication
• Compliance Auditing
• Corporate Governance
• Creativity
• Data Analysis and Interpretation
• Data Ingestion
• Data Modeling
• Data Quality
• Data Security
• Data Transformation
• Data Visualization
• Embracing Change
• Emotional Regulation
• Empathy
• Financial Accounting {+ 32 more}

Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required?

Job Posting End Date June 29, 2026

Years of experience required : 10 -13 years

Education qualification : BE / B .T ech CA MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Experience Level Senior Level