Senior Manager, Program Mgmt, Strategy & AI-Enabled Delivery

PayPal; Bengaluru; Hybrid; INR 3,500,000 - 5,000,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your a

Financial security & mental health资源

Job summary

PayPal Bengaluru seeks a senior leader to own the invest side of Enterprise Systems & Employee Technology. You will plan, fund, deliver and prove the value of technology investments: three-year and one-year plans, portfolio governance, program management, and the AI-enabled delivery model.

The role partners with global teams to optimize data centers, cloud workloads, and enterprise applications while ensuring alignment with business goals and financial objectives.

Qualifications

• 8+ years IT program/portfolio leadership or PMO experience.
• Led AI-assisted delivery across lifecycle stages (requirements, testing, release, support).
• Redesigned delivery operating model across multiple teams with gates and metrics.
• Managed multi-year technology planning cycles with Finance and business cases.

Responsibilities

• Provide strategic oversight of program operations aligned with business goals.
• Oversee data center and cloud initiative governance and optimization.
• Plan and implement initiatives to reduce technical debt and improve resources usage.
• Lead cross-functional programs across ERP, platform, or enterprise apps.

Skills

IT program management

Portfolio governance

AI-assisted delivery

Cross-functional leadership

Financial acumen

Delivery control & IT audits

Budgeting & finance liaison

Vendor/ SI management

ERP transformation knowledge

PMO / delivery transformation

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow SPM

PPM platform

Job description

Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This leader owns the invest side of Enterprise Systems & Employee Technology. That means how we plan, fund, deliver and prove the value of technology investments: the three-year and one-year plans, portfolio governance, program management, and the methodology and governance the delivery model runs on. The role also leads ESET’s move from a standard delivery model to fully AI-enabled delivery.

Job Description

Essential Responsibilities

• Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center & Cloud Evolution) space.
• Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.
• Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.
• Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.
• Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.
• Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.
• Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.
• Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.
• Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience leading others

Additional Responsibilities & Preferred Qualifications

Expected Qualifications

• [8+] years in IT program management, portfolio management, PMO leadership, delivery transformation or IT strategy, and a Bachelor’s degree or equivalent experience
• Led adoption of AI-assisted delivery across lifecycle stages, such as requirements, testing, release and support, and measured the outcome
• Redesigned an SDLC or delivery operating model across multiple teams, including stage gates, controls and metrics
• Ran an annual or multi-year technology planning cycle with Finance, including business cases and budget requests
• Built or matured portfolio governance and a delivery methodology across multiple organizations without direct authority over the teams measured
• Financial acumen: CapEx and OpEx, total cost of ownership and benefits realization
• Led complex, cross-functional programs, such as enterprise application, ERP or platform programs
• Working knowledge of delivery control and audit requirements, such as change, release and SOX IT general controls
• Portfolio tooling and reporting, such as ServiceNow SPM or an equivalent PPM platform
• Managed system integrator and vendor delivery against contracted scope and savings

Preferred Qualifications

• Hands-on experience with AI tools across the delivery lifecycle
• SAP S/4HANA or other large ERP transformation experience
• Financial services or another regulated environment
• PMP, PgMP, SAFe or Technology Business Management credentials

Work Location and Hybrid Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing - physical, emotional, and financial - delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

• generous paid time off
• healthcare coverage for you and your family
• resources to create financial security and support your mental health

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Subsidiary

PayPal

Travel Percent

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