Senior Manager - Procure to Pay Operations

Paypal India Pvt Ltd; Bengaluru; Hybrid; INR 6.000.000 - 11.000.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Healthcare coverage

Paid time off

Zusammenfassung

PayPal India Pvt Ltd in Bengaluru seeks a Senior Manager to lead the Procure to Pay operations within the Global Sourcing & Procurement organization. You will build and scale teams, define the operating model, and drive supplier onboarding, contract compliance, and customer service excellence across the end-to-end P2P lifecycle.

The role emphasizes automation and AI, cross-functional partnership with Legal, FP&A, IT, and M&A, and delivering efficient, compliant procurement experiences at scale

Qualifikationen

• 15+ years of progressive experience in procurement, sourcing operations, P2P operations, customer support, or related functions.
• 5+ years of people management experience, including leading multi-team functions.
• Hands-on experience with major ERP platforms Ariba & SAP ECC/SAP S/4HANA.

Aufgaben

• Build, lead, and scale the Procurement Operations function, managing a team of direct-reports overseeing distinct workstreams including contract compliance, intake and triage, customer service, supplier onboarding, and procurement support.
• Own the strategic vision and operating model for the “universal front door” to buying at PayPal, ensuring consistent, high-quality guidance across all intake channels regardless of which sub-team fields the request.
• Set team-wide goals, performance standards, and KPIs across all P2P Operations & Enablement pillars, and hold direct-report managers accountable for their team’s execution and customer experience outcomes.
• Identify and lead the adoption of AI and automation opportunities across contract compliance, intake, triage, customer service, and supplier onboarding to reduce cycle time and manual handling.
• Partner with Global Sourcing & key stakeholders to align procurement operations with sourcing, contracting, supplier management, purchasing, and payment strategy.
• Serve as a senior, trusted advisor to Business Unit leaders and cross-functional partners, representing P2P Operations in leadership forums and escalation paths.
• Lead procurement due diligence, supplier transition, and integration support for M&A activity, coordinating across the managers responsible for onboarding and intake to ensure smooth absorption of new entities.
• Champion operational excellence across the function: policy and controls adherence, quality review, workload/capacity planning across teams, and continuous process improvement.
• Build a high-performing team with strong controls mindset; provide coaching, succession planning, and development opportunities focused P2P, controls, and systems proficiency.
• Foster a culture of customer support, accountability, and continuous improvement across all P2P Operations teams.
• Report on function-wide performance, risks, and improvement initiatives to GSP and CAO leadership.

Kenntnisse

Leadership

Strategy

Change management

Communication

Collaboration

Process improvement

Ausbildung

Bachelor's degree or equivalent

Tools

Ariba

SAP ECC

SAP S/4HANA

Jobbeschreibung

Sr Manager, Procure to Pay The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

This job involves leading complex projects to improve procurement processes and efficiency. Responsibilities include collaborating with cross-functional teams to resolve issues, monitoring business trends to inform strategies, and establishing methods for new assignments. Providing mentorship to junior team members in procurement best practices is also a key aspect of this position, ensuring continuous improvement within the procurement function.

Essential Responsibilities

• Manage and optimize the end-to-end procurement process, from vendor onboarding to the final payment and settlement of supplier invoices.
• Develop and maintain strong relationships with key suppliers to ensure efficient procurement and foster positive partnerships.
• Implement and oversee third-party risk management strategies to mitigate potential risks associated with procurement activities.
• Ensure all procurement activities comply with company policies, financial controls, and regulatory requirements.
• Develop and implement cost control measures to manage organizational spend effectively and identify opportunities for cost savings.
• Lead initiatives to streamline and enhance P2P processes, leveraging technology and best practices to improve efficiency.
• Manage and mentor a team of procurement professionals, providing guidance and support to achieve departmental goals.
• Analyze procurement data to identify trends, generate reports, and provide insights for strategic decision-making.
• Collaborate with cross-functional teams and stakeholders to ensure alignment and integration of procurement activities with business objectives.
• Develop and execute long-term procurement strategies that align with organizational goals and drive continuous improvement in procurement operations.

Minimum Qualifications

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

We are seeking an experienced, customer-focused Senior Manager to lead the P2P Operations & Enablement function supporting the Global Sourcing & Procurement (GSP) organization within PayPal’s CAO function. This function serves as the universal front door for purchasing at PayPal, spanning intake, customer service, supplier onboarding, and execution support across the end-to-end Procure-to-Pay (P2P) lifecycle. The Senior Manager will build and lead a team of people managers, each responsible for a distinct pillar of the P2P Operations function (e.g., procurement ops, intake & triage, customer service, supplier onboarding & contract compliance), and will set the strategic direction, operating model, and performance standards for the function as a whole. The Senior Manager will partner closely with GSP leadership, Business Units (BUs), and cross-functional stakeholders — including Legal, FP&A, IT, and M&A — to deliver efficient, compliant, and customer-centric procurement experiences at scale, while ensuring PayPal teams can effectively navigate buying tools, processes, and policies. The Senior Manager will also drive the adoption of AI and automation across the P2P Operations & Enablement function, modernizing intake, triage, and customer service to reduce manual effort and improve the end-user buying experience.

Key Responsibilities

• Build, lead, and scale the Procurement Operations function, managing a team of direct-reports overseeing distinct workstreams including contract compliance, intake and triage, customer service, supplier onboarding, and procurement support.
• Own the strategic vision and operating model for the “universal front door” to buying at PayPal, ensuring consistent, high-quality guidance across all intake channels regardless of which sub-team fields the request.
• Set team-wide goals, performance standards, and KPIs across all P2P Operations & Enablment pillars, and hold direct-report managers accountable for their team’s execution and customer experience outcomes.
• Identify and lead the adoption of AI and automation opportunities across contract compliance, intake, triage, customer service, and supplier onboarding to reduce cycle time and manual handling.
• Partner with Global Sourcing & key stakeholders to align procurement operations with sourcing, contracting, supplier management, purchasing, and payment strategy.
• Serve as a senior, trusted advisor to Business Unit leaders and cross-functional partners, representing P2P Operations in leadership forums and escalation paths.
• Lead procurement due diligence, supplier transition, and integration support for M&A activity, coordinating across the managers responsible for onboarding and intake to ensure smooth absorption of new entities.
• Champion operational excellence across the function: policy and controls adherence, quality review, workload/capacity planning across teams, and continuous process improvement.
• Build a high‑performing team with strong controls mindset; provide coaching, succession planning, and development opportunities focused P2P, controls, and systems proficiency.
• Foster a culture of customer support, accountability, and continuous improvement across all P2P Operations teams.
• Report on function-wide performance, risks, and improvement initiatives to GSP and CAO leadership.

Qualifications

• 15+ years of progressive experience in procurement, sourcing operations, P2P operations, customer support, or related functions.
• 5+ years of people management experience, including leading multi-team functions.
• Deep understanding of the Procure-to-Pay lifecycle, contract compliance, intake processes, customer service operations, supplier onboarding, and purchasing tools/systems.
• Demonstrated experience building or scaling an operations function, including designing team structure, workflows, and performance frameworks.
• Experience partnering with senior cross‑functional and business‑unit stakeholders as a strategic, customer‑facing leader.
• Strong track record supporting M&A activities, integrations, or transformation initiatives.
• Excellent executive communication skills, with the ability to translate complex procurement processes into clear guidance and influence senior stakeholders.
• Proven ability to balance operational execution, people leadership, and strategic process improvement simultaneously.
• Hands‑on experience with major ERP platforms Ariba & (SAP ECC / S/4HANA)

Preferred Attributes

• Customer‑first mindset with a passion for delivering seamless, high‑quality support experiences at scale.
• Ability to connect systems, processes, and multiple teams to drive efficiency across the entire buying journey.
• Strong executive presence and confidence representing procurement to senior leadership and Business Units.
• Change‑oriented leader who thrives in evolving environments, drives adoption of new tools and processes, and has experience with SAP S/4Hana, Ariba, or equivalent buying and invoicing.

Competencies

• Leadership and influence – Leads through others, drives accountability, and influences senior stakeholders across Finance, Systems, Tax, and Operations.
• Process excellence – Simplifies and standardizes processes, seeking automation and preventive controls over manual, detective activities.
• Collaboration and communication – Communicates clearly & partner with the stakeholders and drive effective engagements.
• Change agility – Navigates transformation, competing priorities, and evolving requirements while maintaining a strong control environment.

Fee & Compliance

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.

Hybrid Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail] .

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills.

Experience Level

Senior Level