Senior Manager, Process Operations & Product Management

USA - 3316 Takeda Development Center Americas, Inc.; Karnataka; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Takeda Development Center Americas, Inc. in Bengaluru, India seeks a seasoned Process Design & Enablement expert to apply operational excellence to GPT and R&D workflows.

You will translate business needs into scalable, tech-enabled solutions—automations, dashboards, and digital products—that enhance insight, data usability, and efficiency. Collaborating with Data, Digital & Technology and senior stakeholders, you will drive a Lean optimization framework, balance enterprise standards with

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 4–6+ years in process design, operations, analytics, or digital transformation.
• Experience with end-to-end process redesign in matrixed orgs.
• Systems-thinking with an enterprise context.
• Experience with data platforms or reporting environments (Power BI).
• Understanding of data governance and data quality.
• Ability to influence senior stakeholders without direct authority.

Responsibilities

• Design and improve GPT and R&D processes, identify automation opportunities.
• Translate requirements into scalable tech-enabled solutions (dashboards, automation).
• Prototype and demo solutions; drive adoption and ROI assessment.
• Collaborate with DD&T and data teams; maintain governance and documentation.
• Lead post-implementation reviews and continuous improvement.

Skills

Operational excellence

Process design

Data analytics

Systems thinking

Stakeholder management

Change management

Kaizen

KPIs

Education

Bachelor's degree

Advanced degree preferred

Tools

Power BI

Data models

AI in enterprise

Job description

Job Description Objective / Purpose:

Support the Head of Process Optimization & Enablement in applying operational excellence and human-centered design to evaluate, redesign, and continuously improve the processes underpinning GPT (Global Program Team) ways of working and the broader R&D Operational Excellence function. This role combines process design expertise with technical acumen to translate business needs into scalable, technology-enabled solutions - automations, dashboards, and digital products - that improve insight generation, data usability, and operational efficiency. Working closely with Data, Digital & Technology (DD&T) and business stakeholders, the role stewards a practical, Lean-based optimization framework and moves teams beyond static documentation toward integrated, user-centric, digitally enabled solutions that balance enterprise standards with business flexibility.

Accountabilities:

1. Process Design & Improvement Evaluate current processes and ways of working for GPTs and R&D Operational Excellence functions, and partner with the Head of Process Optimization & Enablement and function owners to redesign prioritized processes against strategic needs. Identify possible opportunities where AI, automation, or digital tooling can reduce manual effort, accelerate cycle time, or improve quality - recommending what to automate versus keep human-in-the-loop, and the expected value. Incorporate automation, analytics, and emerging AI capabilities to support self-service and system-generated insights that improve decision-making and operational effectiveness. Reimagine static outputs (e.g., fixed dashboards) as flexible solutions that support both standardized reporting and user-driven data exploration.


2. Technology & Data Enablement Collaborate with business owners, DD&T, and data teams to translate business requirements into scalable technical solutions for redesigned processes. Embed and optimize data within process implementations for structured, reusable inputs, ensuring alignment with enterprise data standards and governance. Identify and evaluate data sources critical to process improvement initiatives, assessing availability, accessibility, and usability. Hands-on development and delivery of technical prototypes and demos to validate process improvements, demonstrate new capabilities, and drive adoption. Partner with DD&T and data quality SMEs to uncover barriers to data access and establish frameworks that balance end-user flexibility with a single source of truth. Maintain accessible, well-governed process documentation - interconnected with related resources and structured for long-term version control - so functional leads can apply Process Optimization & Enablement methods independently.


3. Continuous Improvement & Adoption Lead follow-up on prototypes to capture lessons learned and refine solutions before broader rollout, keeping a clear line of sight from design intent to adoption and outcomes. Support and ensure post-implementation assessments are completed to capture value, ROI, and opportunities for continuous improvement. Represent process design work in working groups and governance forums on behalf of the Head of Process Optimization & Enablement.


4. Cross-Functional Enablement & Relationships Provide process design support and technical reference guides across R&D Operational Excellence functions, in alignment with the framework set by the Head of Process Optimization & Enablement. Partner with the Operations & Digital Enablement Lead to train peers and line function teams, building an internal process design capability that isn’t dependent on any one individual. Define simple leading and lagging indicators (e.g., cycle time, rework, adoption, quality) that support periodic process health reviews, and recommend the next round of improvements. Build effective working relationships with GPT Enablement, CAPTIVATE process leads, R&D line function leaders, transformation program leads, and DD&T partners to ensure designs reflect real operating constraints and surface upstream/downstream dependencies.

Education & Competencies (Technical and Behavioral):

Bachelor's degree required; advanced degree preferred, with 4-6+ years of experience in process design, business operations, data/analytics, or digital transformation. Strong, hands-on command of operational excellence and process improvement methodologies (e.g., value-stream mapping, metric development, root-cause analysis, RACI design, and Kaizen-style improvement events). Demonstrated experience supporting end-to-end process redesign in matrixed organizations - from current-state diagnosis through future-state design, pilot, rollout, and sustainment. Systems-thinking orientation, with the ability to see how a process sits inside a wider operating model and design processes that coherently accommodate upstream and downstream impacts. Experience with data platforms, analytics tools, or reporting environments (e.g., Power BI, data models), including a working understanding of how AI and automation can be applied to enterprise processes. Understanding of data governance, data standards, and data quality principles. Strong analytical orientation - comfortable defining simple process KPIs and using data to diagnose issues and quantify improvement. Able to operate across functions without direct authority and bring senior stakeholders along. Preferred: familiarity with cross-functional drug development execution, GPT ways of working, and portfolio/project/resource management processes within R&D.

Locations

Locations IND - Bengaluru - Research and Development

Worker Sub-Type Regular Time Type Full time Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism - Integrity, Fairness, Honesty, and Perseverance - and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

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