Senior Manager - Operations and Analytics Services

Astrazeneca India Private Limited; Chennai District; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

AstraZeneca invites applications for a Senior Manager-Operations, GBS Process & Analytics Services. Based in Chennai among Lisbon and Warsaw, you will lead delivery of process and analytics solutions across global operations to realize measurable outcomes at speed and scale.

You will drive cross-functional programs spanning governance, automation, process re-engineering, and analytics, mentor leaders, and ensure value through adoption and sustained benefits for patients worldwide.

Qualifications

• Professional services and consultative sales experience with senior stakeholder partnerships.
• Experience in Pharmaceutical Commercial and Medical Operations including regulatory and new launches.
• Track record of delivering substantial financial savings and global process optimization.
• Experience with process mining, automation, and analytics to drive decisions.

Responsibilities

• Lead end-to-end delivery of multi-initiative programs across global operations.
• Drive process re-engineering, automation, and analytics to realize measurable outcomes.
• Manage risks, governance, and quality to sustain value and adoption.
• Coordinate cross-functional forums with Sales, Market Access, Medical, Marketing and IT.
• Coach and develop Managers; promote standardized processes and AstraZeneca values.
• Ensure alignment with enterprise service partners and capacity planning.

Skills

Stakeholder management

Strategic leadership

Process mining

Robotic Process Automation

Data analytics

Cross-functional collaboration

Change management

Pharma operations

Education

Bachelor's degree in relevant field

Tools

Process Mining

Robotic Process Automation

Business Process Management

SAP

Salesforce

Veeva

Job description

Senior Manager-Operations, GBS Process & Analytics Services GCL: E

Introduction to role: Are you ready to turn complex operations data and processes into decisions that accelerate medicines to patients? As Senior Manager, Operations, GBS Process & Analytics Services, you will be responsible for a high-value portfolio and lead the delivery of process and analytics solutions that free capacity, reduce risk, and improve experience across global operations. Based in Lisbon, Chennai, or Warsaw, you will partner with senior leaders across our operations landscape to realize measurable business outcomes at speed and scale. This role blends strategic customer leadership with hands-on delivery. You will find opportunities worth tens of millions annually, build robust cases, and orchestrate multi-service solutions spanning process re-engineering, cognitive automation, and advanced analytics. Can you envision being measured by verified outcomes, adoption, and collaborator advocacy rather than results alone? Join a team where rigor, pace, and impact are the norm- and where your work directly chips in to how we serve patients worldwide.

Accountabilities

• Strategic Collaborator Leadership: Build and sustain positive relationships with senior collaborators across operations; convert relationships into long-term sponsorships and co-owned value roadmaps aligned to strategic objectives.
• Portfolio Ownership and Value Realization: Take end-to-end ownership of a $200k-$2m initiative portfolio—from opportunity identification and prioritization to benefits verification-delivering validated financial and non-financial outcomes, including savings, productivity uplift, recharge targets, and NPS.
• Project and Program Delivery Excellence: Lead full lifecycle delivery across multiple concurrent initiatives; define clear achievements and success metrics, allocate resources effectively, and ensure projects land on time, on budget, and to agreed quality standards. Drive discovery by using process and task mining with data from SAP, Veeva, and Salesforce platforms. Develop and implement process re-engineering, rules-based and intelligent automation, and custom workflows. Transform analytical outputs into practical decisions, such as closing launch timeline gaps.
• Risk Management and Governance: Proactively surface and mitigate risks, resolve conflicts, and make informed decisions to maintain momentum; embed quality assurance, governance, and continuous improvement practices to sustain value.
• Cross-Functional Alignment: Lead alignment forums and co-creation workshops across Operations and adjacent commercial functions (Sales, Market Access, Medical, Marketing) to ensure solutions are tailored to functional needs and deliver enterprise value; coordinate with IT and enterprise service partners on capacity and delivery.
• Change Adoption and Sustainment: Apply change management to drive adoption and behavior change; monitor important metrics post-implementation and iterate to secure sustained benefits and collaborator confidence.
• Talent Coaching and Culture: Provide mentor and task leadership to Managers across domains; promote standard processes and role-model AstraZeneca values to attract, develop, and retain top talent.

Essential Skills/Experience

• Confirmed professional services and consultative sales experience with strong success in strategic business partnering, relationship management, and new business development.
• Strong intuition for business with experience establishing and growing trusted senior stakeholder partnerships passionate about long-term value creation.
• Extensive expertise in Pharmaceutical Commercial and Medical Operations (including MLR, product launches, brand dynamics, and supply chain management), with a consistent track record to tailor processes and solutions to diverse market environments, regulatory compliance standards, and varying levels of digital maturity.
• Track record delivering significant financial savings ($M+) and global process optimization initiatives (>$10m portfolio).
• Experience with tools designed to improve processes, including Process Mining, Process Re-Engineering, Robotic Process Automation, Business Process Management.
• Strong understanding of advanced analytics, AI, and data science applications in business processes, such as predictive and prescriptive analytics, process intelligence, decision intelligence, and applied machine learning, with the ability to translate complex analytical outputs into actionable business insights.
• Bachelor’s degree in relevant rigor or equivalent years of experience.
• Leadership & Delivery Experience leading complex, cross-functional global projects/programs in a matrixed organization.
• Excellent communication and storytelling skills with ability to influence without formal authority.
• Great foundation in project management methodologies and standard processes.
• Experienced with all project life cycle phases: initiation, planning, execution, monitoring, and closing.
• Apply critical thinking to overcome challenges, identify solutions, and maintain project progress.
• Adapt to change, handle ambiguity, perform risk assessments, implement contingency plans, and use organizational change strategies.

Desirable Skills/Experience

• Experience in fast-paced GBS transformation/shared services environments with minimal oversight.
• Active engagement with technology trends related to process improvement.
• Relevant technology qualifications or certifications.
• Familiarity with Agile delivery methodologies.
• Validated ability to work optimally in multi-cultural, global contexts with cultural adaptability.

Why AstraZeneca

Work where mission meets momentum. You will operate at the heart of a global enterprise, using innovative automation, analytics, and AI to streamline how we work today and prepare for tomorrow. Expect unexpected teams in the same room-dat scientists, process engineers, and operational leaders-unleashing ambitious thinking and turning ideas into reality at pace. We value persistence alongside ambition, and we’re powered by varied perspectives, open minds, and a shared aim to learn. Here, your leadership translates directly into faster decisions, smarter operations, and real outcomes for patients.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.

We believe that the more inclusive we are, the better our work is.

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Experience Level

Senior Level