Senior Manager - Investments ( Middle Office Operations – IBOR )

Marsh; Mumbai; Hybrid; INR 2,500,000 - 3,500,000; Full time

Job summary

Marsh is seeking a Senior Manager for Investments in Mumbai, responsible for IBOR operations and driving innovation within the investment middle office services. Ideal candidates will have over 12 years of relevant experience, particularly in Funds & Asset Management, with strong knowledge of financial instruments. This role is hybrid, requiring at least three days in the office. Join a team focused on transaction accuracy, data integrity, and client satisfaction while supporting a diverse and inclusive culture.

Qualifications

• 12+ years of relevant experience in investment operations.
• Detailed knowledge of fund vehicles, equity and fixed income securities.
• Previous Funds & Asset Management experience.

Responsibilities

• Monitor daily IBOR output from external service provider.
• Provide primary lead support for IBOR operations.
• Validate positions, trades, valuations, and pricing.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Experience in investment operations

Job description

Senior Manager - Investments (Middle Office Operations – IBOR)

We are seeking a talented individual to join our Investments team at Mercer, a Marsh Business. This role will be based in Mumbai and will be hybrid, requiring at least three days a week in the office.

Step into a new function and become an integral part of Mercer’s exciting evolution as we transform our business model. In the Investment Middle Office Services Operation role, you will drive innovation and collaboration at the core of our investment operations. This is your chance to contribute to a forward‑thinking team dedicated to enhancing transaction accuracy, data integrity, and client satisfaction through advanced technology and streamlined processes. Join us to play a vital role in shaping the future of Mercer’s services, while accelerating your professional growth in a dynamic, innovative, and growth‑focused environment.

We will count on you to

• Monitor daily IBOR output delivered by an external service provider
• Provide support as the primary lead / first level escalation contact for resolution of exceptions in IBOR operations.
• Validate positions, trades, valuations and pricing to ensure completeness, accuracy and timeliness.
• Review exception reports and investigate discrepancies between IBOR, external custodian records and internal source systems.
• Identify and resolve the primary reasons for day‑over‑day position or market value movements.
• Validate projected vs actual cashflows and escalate significant variances to external service provider and internal teams.
• Provide ownership or oversight of the various components of the daily operational activities essential to the validation of data sets within the IBOR.
• Work with regional operations team to ensure timely, accurate delivery and seamless integration within a "follow the sun" model.
• Create and maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles.
• Seek opportunities and take ownership of initiatives to improve service levels and efficiency metrics.
• Build solid and interactive internal relationships with global operations, client, investment, data, technology teams and external service provider to manage the entire IBOR service delivery.

What you will need to have

• 12+ Years of relevant experience.
• Previous Funds & Asset Management experience within a leading Administrator and/or Fund Manager.
• Detailed knowledge of fund vehicles (Public & Private Funds), equity securities, fixed income securities, OTC instruments / exchange‑traded derivatives and other financial instruments.
• Experience of investment operations (trades, cash and reconciliations).
• Experience of reconciliations and transaction lifecycle management.
• Excellent problem‑solving skills to identify, understand and address operational and technical issues.
• Assist in testing when required and prepare findings for sign off.
• Be responsible for reviewing/signing of (Maker/Checker) daily BAU activity.
• Ability to manage team mailboxes and be comfortable in providing timely responses.

What makes you stand out

• Exceptional interpersonal and communication skills with a proven history of cultivating successful relationships with internal and external stakeholders.
• Ability to be flexible, follow and meet tight deadlines, organise and prioritise work and meet the client’s expectations.
• Positive can‑do attitude essential with ability to learn quickly.

Why join our team

• Your contributions will impact strategic decision‑making and business performance.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Equal Employment Opportunity

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.