Senior Manager Global ERP Operations Lead, SAP Platform

Amgen Inc. (IR); Hyderabad; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Amgen Inc. (IR) seeks an ERP Run Lead to ensure reliability, security, and compliance of SAP/S4HANA ERP across global processes.

You will drive operational excellence, oversee incident management, and partner with Security, Compliance, and Audit teams to uphold SOX and GDPR standards. You will lead a global Run team and collaborate with Solution Leads, Delivery, and Infrastructure to optimize service delivery.

Qualifications

• Demonstrated success leading ERP operations for global, regulated enterprises.
• Deep expertise in SAP S/4HANA, BTP and RISE with SAP operations, including monitoring and incident/change management.
• Proven ability to manage service delivery and vendor performance with metrics and SLAs.
• Hands-on experience deploying automation and process optimization frameworks for ERP run efficiency.

Responsibilities

• Oversee day-to-day ERP operations, ensuring high availability and performance across SAP and integrated platforms.
• Partner with Information Security, Compliance, and Audit teams to maintain ERP systems aligned with SOX and GDPR standards.
• Identify and implement process and technology improvements to enhance ERP resilience and user experience.
• Lead and develop a high-performing Run team across global locations and collaborate with Solution Leads, Delivery, and Infrastructure teams.

Skills

ERP operations leadership

SAP S/4HANA & BTP

RISE with SAP

Vendor management & SLAs

Automation & process optimization

ITIL & ServiceNow

Cloud infrastructure

AI/ML for monitoring

Education

Master’s degree in Computer Science, IT or related field

Bachelor’s degree in Computer Science, IT or related field

Tools

ServiceNow

SAP on hyperscalers

Job description

Career Category Information Systems

Job Description Role Description:

The ERP Run Lead plays a critical leadership role in ensuring the reliability, security, and compliance of Amgen’s enterprise resource planning (ERP) systems. This individual will drive operational excellence, enable continuous improvement, and uphold the highest standards of system performance and integrity across global business processes.

Roles & Responsibilities:

Operational Excellence & Reliability

Oversee day-to-day ERP operations, ensuring high availability, stability, and performance across SAP and integrated platforms. Lead proactive monitoring, incident management, and problem resolution processes to minimize system downtime. Establish and maintain robust operational KPIs and SLAs for ERP services.

Security & Compliance

Partner with Information Security, Compliance, and Audit teams to maintain ERP systems aligned with Amgen’s cybersecurity and GxP standards. Ensure adherence to SOX, GDPR, and other regulatory requirements. Manage and continuously improve access controls, segregation of duties, and security patching processes.

Continuous Improvement

Identify and implement process and technology enhancements to improve ERP system resilience and user experience. Champion automation, standardization, and modernization within the ERP Run operations. Leverage metrics and data insights to drive service improvements and optimize total cost of ownership.

Leadership & Collaboration

Lead and develop a high-performing Run team (internal and partner resources) across global locations. Collaborate closely with Solution Leads, Delivery, and Infrastructure teams to ensure seamless service transitions and lifecycle management. Act as a trusted advisor to business and technology stakeholders on ERP service performance and improvement opportunities.

Basic Qualifications and Experience:

• Master’s degree with 12 - 15 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 14 - 17 years of experience in Computer Science, IT or related field

Functional Skills Must-Have Skills:

• Demonstrated success leading ERP operations for large, global, and regulated enterprises, ensuring system stability, compliance, and operational excellence.
• Deep expertise in SAP S/4HANA, BTP and RISE with SAP operations, including monitoring, incident/change management, and end-to-end system integrations.
• Proven ability to manage service delivery and vendor performance, driving accountability through metrics, SLAs, and continuous improvement.
• Hands-on experience deploying automation and process optimization frameworks to enhance ERP run efficiency, reliability, and scalability.

Good-to-Have Skills:

• Broad understanding of SAP functional domains and technical platforms, including SAP BTP and cloud infrastructure (AWS or hyperscaler equivalents).
• Familiarity with ITIL practices and enterprise service management tools such as ServiceNow.
• Exposure to ERP security, compliance controls, and cloud-native monitoring and observability practices.
• Understanding of AI/ML, GenAI, and analytics for predictive monitoring, incident prevention, and operational optimization.

Professional Certifications:

• ITIL 4 Managing Professional or ITIL 4 Strategist
• SAP Certified Technology Specialist – SAP on Hyperscalers (AWS/Azure/GCP)

Soft Skills:

• Strategic and systems-level thinking with a focus on operational resilience, efficiency, and continuous improvement.
• Strong stakeholder management skills with the ability to influence and collaborate across Technology, Quality, Manufacturing, and Business teams.
• Clear and confident communicator, capable of translating complex technical concepts into actionable insights for non-technical stakeholders.
• Effective under pressure, skilled at prioritizing and executing multiple initiatives within tight timelines.
• High initiative and accountability, with a results-oriented and ownership-driven mindset.
• Strong analytical and problem-solving capabilities with a pragmatic approach to decision-making.
• Proven ability to lead, motivate, and develop diverse global and virtual teams in a fast-paced, matrixed environment.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen