Senior Manager - Generative AI Service Transformation

Accenture India Private Limited; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Accenture India Private Limited seeks a Senior Manager to lead GenAI-powered service reinvention through agentic AI solutions. The role focuses on leveraging GenAI for transforming service landscapes, shaping operating models, and driving client value.

You will collaborate with architects, Data & AI teams, and platform SMEs to design scalable digital solutions and engage senior stakeholders across client organizations.

Qualifications

• GenAI-powered service reinvention through agentic AI solutions.
• Experience in service experience design and modular AI agent design.
• Experience with LLMs and AI workflows.
• Consultative solutioning and stakeholder engagement.

Responsibilities

• Translate GenAI trends, agentic workflows into client-ready solutions.
• Lead transformation strategies by integrating Gen AI into client service landscape.
• Define GenAI-led reinvention roadmaps and next-gen operating models.
• Engage with clients on leveraging LLMs to drive business relationships.
• Collaborate with solution architects, Data & AI teams, and platform SMEs.
• Design and implement AI-enabled service blueprints for clients.
• Drive consultative selling and identify opportunities to deploy GenAI solutions.
• Develop business value cases linking GenAI to KPIs like productivity and CSAT.
• Champion insights to develop GenAI use cases and storytelling.
• Build strong client relationships and guide digital transformation in service.

Skills

GenAI

Agentic AI

Service design

LLMs

AI workflows

Consultative selling

Value case

Digital transformation

Job description

I&P- GN - SONG - Service - GEN AI-Senior Manager Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture’s Strategy & Consulting Global Network Song practice.

The Practice – A Brief Sketch

The Industry and Process Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

We are seeking a forward-thinking and technically astute Consultant to support business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact centre processes. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team You will drive the following Roles & Responsibilities: We are seeking a forward-thinking and technically astute Manager to drive business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact centre processes. As a trusted advisor to senior stakeholders, you will lead the creation and deployment of intelligent, agentic capabilities across the service value chain. You will play a pivotal role in identifying automation opportunities, designing integrated agentic solutions using the latest LLMs and AI workflows and aligning them with clients’ platform ecosystems. You will also lead consultative solutioning, value case development, architect next gen of intelligent, insight led and AI powered digital solutions- influencing stakeholders across business , data and technology.

Roles & Responsibilities:

• Bring a thought leadership lens to emerging technologies—translating GenAI trends, agentic workflows, and ecosystem capabilities into real-world, client-ready solutions.
• Lead the development of transformation strategies by integrating Gen AI and agentic solutions into client service landscape.
• Lead strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs.
• Envisioning and engaging in client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.
• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.
• Guide clients through the design and implementation of future-fit value led service blueprints, enabling them to leverage cutting-edge technology and AI.
• Drive consultative selling and engagement with clients, identifying opportunities to bring platform Gen AI solutions to solve their service challenges.
• Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.
• Champion the use of insights and intelligence to develop and solution Gen AI use cases and story telling strategy.
• Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service.