Senior Manager - Commerce Process Excellence

Accenture India Private Limited; Bengaluru; On-site; INR 4,500,000 - 6,000,000; Full time

Job summary

Accenture is seeking a Senior Manager to lead Commerce Process Excellence initiatives across a global network. The role focuses on operating model design, AI-enabled transformation, and governance, delivering measurable business value through multi-workstream leadership and executive facilitation.

You will partner with C-suite stakeholders, drive transformation roadmaps, and ensure practical, scalable designs across content, data, and platforms in a dynamic consulting environment.

Qualifications

• Experience in process excellence and commerce transformation.
• Leadership across client engagements and portfolios.
• Strong governance and quality standards in transformation programs.

Responsibilities

• Lead senior client conversations and transformation programmes.
• Govern multiple workstreams and develop managers and specialists.
• Define future-state commerce process and operating model design with AI integration.
• Oversee change management, governance, and adoption across engagements.

Skills

Commerce Process Excellence Leadership

Commerce Operating Model Design

AI-Enabled Transformation

Methodology & Quality Governance

Education

Bachelor's Degree or equivalent

MBA/PGDM preferred

Job description

I&P GN - Song –Commerce- Senior Manager - Process Excellence-PE GN SONG Commerce - Process Excellence - Senior Manager

Job Title: GN SONG Commerce - Process Excellence - Senior Manager

Management Level: 06 / Senior Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Commerce Process Excellence Leadership, Commerce Operating Model Design, AI-Enabled Transformation, Methodology & Quality Governance

Good to Have Skills: Agent Experience (AX) Design, Process Mining & Digital Twin Approaches, Commerce Platform & Data Architecture Awareness, Executive Facilitation

Experience: 5-12 years of relevant experience in process excellence, commerce transformation, functional consulting, or management consulting

Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred

Job Summary Practice

I&P | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence — Commerce Operating Model, Commerce Content & Experience Design, Off-Platform & AI Discoverability, Commerce Intelligence & Optimization, Agentic Commerce Operations Roles & Responsibilities Use AI tools and agentic approaches across transformation strategy, research, diagnostics, design, and deliverable creation. As a Senior Manager / Associate Director, you will lead senior client conversations, shape transformation programmes, govern multiple workstreams, develop managers and specialists, and ensure that recommendations translate into measurable business value.

Roles & Responsibilities

Use AI tools and agentic approaches across transformation strategy, research, diagnostics, design, and deliverable creation. As a Senior Manager / Associate Director, you will lead senior client conversations, shape transformation programmes, govern multiple workstreams, develop managers and specialists, and ensure that recommendations translate into measurable business value.

Future-State Commerce Process & Operating Model Design

Set standards for future-state commerce process and operating model design, including AI integration, workflow automation, decision rights, governance, human-machine interaction, platform enablement, measurement, attribution, and adoption requirements. Lead C-suite and senior client workshops, transformation roadmap discussions, and recommendation reviews; approve final designs before client delivery and ensure they are practical, scalable, measurable, and implementation-ready. Collaborate with technology, data, content, merchandising, analytics, and delivery partners to ensure that process design and commerce platform choices work together across transformation programmes.

Portfolio Leadership, Change & Capability Building

Govern change impact, organizational design, capability building, governance, and workforce adoption approaches across commerce transformation programmes, ensuring consistency and quality across engagements. Manage and develop direct reports; coach managers and senior specialists on commerce process redesign, operating model design, executive facilitation, client advisory, and domain application.

AI & AX Design Governance

Define how Agent Experience (AX) Design is embedded in the commerce process excellence methodology, including standards for AI agent roles, autonomy levels, decision boundaries, controls, escalation triggers, and human-agent handoffs. Shape reusable agentic commerce patterns and governance for use cases across product content and knowledge foundations, discoverability, assortment, pricing and promotions, channel and marketplace operations, order orchestration, optimization, measurement, and reporting — including trust, brand safety, and unit economics considerations.

Professional & Technical Skills

• 5-12 years of experience in process excellence, commerce transformation, functional consulting, or management consulting, with significant leadership across client engagements.
• Deep commerce domain expertise with the ability to shape transformation strategy and methodology across multiple commerce capabilities and apply it across industries and client contexts.
• Demonstrated ability to lead large-scale transformation programmes, define and govern methodology and quality standards, and shape future-state operating models and roadmaps across a portfolio of engagements.
• Strong understanding of AI, automation, and agentic operating models and how they change commerce workflows, roles, controls, decision rights, and technology requirements.
• Strong understanding of AI-driven discovery and off-platform visibility — including AI-ready content, product knowledge foundations, and agent interoperability readiness — and how these reshape commerce operating models.
• Proven track record advising C-suite and senior stakeholders, facilitating executive workshops, presenting recommendations, and resolving complex transformation and stakeholder issues.
• Experience managing and developing teams in a consulting environment and coaching practitioners on process redesign and commerce transformation methods.
• Ability to connect growth and customer value with commerce process, customer experience, data, platforms, AI, analytics, organization, governance, measurement, and adoption choices.
• Experience leading complex, multi-workstream transformation programmes in global and matrixed environments, with accountability for quality, risk, staffing, and delivery outcomes.
• Strong business development capability, including opportunity qualification, solution shaping, proposal leadership, thought leadership contribution, and senior client relationship development.

Additional Information

Experience in consumer-led B2C industries is strongly preferred, including Consumer Goods & Services, Retail, Travel, Fashion & Luxury, High Tech, Communications & Media, or similar sectors with scaled commerce operations. Familiarity with process mining, digital twin, process mapping, or AI-assisted design tools such as Signavio, Celonis, ARIS, Visio, or equivalent is desirable. Strong awareness of enterprise commerce, content, and data platform ecosystems and their role in enabling redesigned commerce processes; direct platform implementation experience is helpful but not mandatory. Demonstrated ability to embed Agent Experience (AX) Design into delivery standards and govern how AI agent experiences are specified and validated across transformation engagements. Experience building reusable commerce transformation assets, playbooks, benchmarks, methods, or intellectual property is strongly preferred. Strong executive presence, commercial judgment, and a proactive approach to staying current on AI, agentic commerce, automation, and evolving commerce operating models.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 774,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network — a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.