Senior Manager - Cloud Infrastructure Operations

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Health benefits

Professional development

Job summary

Ernst & Young LLP ( EY India ) seeks a Senior Manager for Cloud Infrastructure Operations to lead delivery across enterprise cloud and on‑prem environments. You will oversee uptime, governance, and modernization while guiding a multidisciplinary team and coordinating with security, applications, cloud, and network groups.

The role emphasizes operational excellence, automation, and risk management within EY's Global Delivery Services, spanning multiple locations and clients.

Qualifications

• 15+ years in Infrastructure/Cloud operations or consulting with leadership experience.
• Degree in computer science, engineering or related quantitative field.
• Experience with on-prem and cloud infrastructure delivery and governance.

Responsibilities

• Own end-to-end delivery and operational readiness of Cloud & On-prem infrastructure services.
• Lead capacity planning, performance management, hardware lifecycle and modernization.
• Establish operational playbooks, SOPs, monitoring standards and incident response.
• Drive uptime, service reliability and ITIL-based operations.
• Mentor and develop team members; collaborate with security, apps, cloud and network teams.
• Maintain governance with dashboards, KPIs, SLAs and audit readiness.
• Identify automation opportunities and resilience strategies for provisioning and DR.

Skills

Cloud infrastructure

ITIL processes

Leadership

Stakeholder management

DevOps

Education

Bachelor's degree in Computer Science or Engineering

Tools

VMware

Job description

Delivery - Cloud Operations Senior-Manager- Kochi At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family TechOps -CloudOps Role Type Delivery Manager – Cloud Operations

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world.

The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The opportunity

The Senior Manager – Cloud Infrastructure Operations, plays a strategic and leadership role within the TechOps organization. This position oversees the delivery, stability, reliability, and continuous improvement of all infrastructure services across the enterprise. The ideal candidate brings deep technical understanding, strong service delivery experience, and proven leadership in managing enterprise-scale Cloud & on‑premise environments.

Your key responsibilities

Service Delivery: Own end‑to‑end delivery and operational readiness of Cloud & On-prem infrastructure services—including compute, storage, network, virtualization, backup/DR, and datacenter operations. Ensure all infrastructure solutions delivered meet operational standards, SLAs, security guidelines, and compliance requirements. Lead capacity planning, performance management, hardware lifecycle, and infrastructure modernization efforts.

Operational Leadership: Work closely with Operations teams (L1–L4) to ensure smooth handover of projects into steady‑state operations. Establish operational playbooks, SOPs, monitoring standards, patching strategies, and incident response processes. Drive uptime, service reliability, and adherence to ITIL-based operational frameworks.

Team and People Management: Lead a multi‑disciplinary team of architects, engineers, administrators, and delivery specialists. Mentor and develop team members, building strong technical and operational capabilities. Collaborate proactively with security, applications, cloud, and network teams to deliver integrated operational services.

Governance, Compliance & Risk Management: Maintain governance for infrastructure delivery—including dashboards, KPIs, SLA performance, and operational maturity metrics. Ensure compliance with audit requirements, internal controls, and regulatory frameworks (ISO, SOC, etc.). Anticipate and mitigate operational risks related to capacity, security, hardware failures, or obsolescence.

Innovation & Automation: Identify improvement opportunities within provisioning, monitoring, patching, and DR procedures. Champion automation initiatives to reduce manual effort and accelerate service delivery. Introduce operational resilience strategies including redundancy, high availability, and proactive health checks.

Skills and attributes for success

IT experience with significant leadership experience in on‑premise & cloud infrastructure delivery and operations. Excellent understanding of ITIL processes (Incident, Problem, Change, Asset). Ability to manage complex, globally distributed operational environments. Strong communication skills with the ability to engage both technical and non‑technical stakeholders. Familiarity with DevOps, On‑premises and cloud infrastructure, including monitoring and observability tools. Ability to conduct service performance reviews, analyse trends, and provide actionable insights for continuous service improvement. Prior experience in vendor coordination and managing escalated technical issues. Should have deep knowledge of complex solution architecting; have worked on various technologies, Infrastructure space, Cloud and governance Soft Skills: Excellent problem‑solving, analytical, and communication skills, with the ability to translate complex technical details into clear business strategies for non‑technical stakeholders.

To qualify for the role, you must have

Typically requires 15+ years of relevant industry experience in Infrastructure / Cloud operations, or consulting, with a significant portion in a leadership or management role. A bachelor’s or master’s degree in computer science, Engineering, or a related quantitative field.

Preferred Skills

Certification in ITIL V4 / PMP. Certifications in any of Cloud(Azure/AWS) / VMWare (VCP/VCAP) / Cisco (CCNA/CCNP) Knowledge of IT Service Management and Delivery management and Team management. Strong ownership and accountability mindset. Strategic thinker with operational discipline.

What we offer you

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodation you may need.

Our Commitment

As a commitment, we persistently endeavor to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We’re united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.