Senior Learning Programme Manager

Jellyfish; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Provident Fund contributions

Group medical & life insurance

Remote work up to 60%

Flexible working hours

Job summary

Jellyfish seeks a Senior Learning Programme Manager to lead and scale a global training and readiness programme for a technology client. You’ll partner with a Learning Director, own day‑to‑day operations, and drive improvements across processes, tools, and governance.

The role requires 5+ years in training operations, strong stakeholder management, and a proactive, autonomous mindset in a matrixed, global environment. This is a 12-month fixed-term contract with remote flexibility.

Qualifications

• 5+ years in training operations, enablement, or program operations in global/enterprise setups.
• Ability to own end-to-end programs and defend priorities.
• Experience in fast-evolving programs with evolving requirements.
• Strong stakeholder management to influence decisions without formal authority.
• Experience operationalising processes using AI tools (Claude/Copilot/GPT).
• Exceptional organisational skills for parallel workstreams and data-driven narratives.

Responsibilities

• Own end-to-end delivery of the training and readiness programme across multiple workstreams.
• Lead onboarding and readiness experiences for participants at scale.
• Facilitate cross-functional meetings and drive clear decisions and follow-through.
• Present updates, insights, and risks to senior stakeholders and the Learning Director.
• Run training refresh cycles and manage changes to processes and tools.
• Oversee content governance, accuracy, and alignment with business needs.
• Manage intake, prioritisation, tracking, and delivery of training requests.
• Maintain governance logs and programme documentation as it evolves.
• Monitor programme health metrics and translate into insights.

Skills

Training operations

Program management

Stakeholder management

AI in operations

Vendor management

Global/matrix environment

Communication

Tools

Claude/Copilot/GPT interfaces

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to VP Learning, as a Senior Learning Programme Manager, you will be responsible for leading, operating, and continuously improving a training and readiness programme supporting over 1,000 resources globally for our Technology client. The programme is evolving and scaling at speed, requiring strong operational leadership, strategic thinking, and the ability to influence across a highly matrixed organization. The Learning Programme Manager partners closely with a Learning Director based in South Africa but owns day‑to‑day programme operations independently.

Please note this is a 12-month fixed‑term contract.

Responsibilities

• Owning end‑to‑end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
• Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
• Leading and facilitating cross‑functional meetings, including global forums and steering‑style discussions, and making sure they end in clear decisions and follow‑through
• Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day‑to‑day detail into a clear narrative
• Running training refresh cycles, managing the knock‑on effects when processes, tools, or requirements change
• Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
• Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
• Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
• Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
• Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
• Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
• Managing day‑to‑day relationships with vendor partners and holding them to quality and delivery standards
• Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Qualifications

• 5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment
• Proven ability to own a program end to end, including making and defending prioritisation calls
• Comfort operating in a fast‑changing, still‑developing program rather than a fully settled one
• Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
• Demonstrated experience identifying, managing, and mitigating operational and program‑level risks
• Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
• Exceptional organisational skills and the ability to manage complex, parallel workstreams with minimal oversight
• Strong analytical mindset, comfortable turning data into clear insights and narratives
• Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
• Comfort operating in a global, matrixed environment across time zones and cultures
• A proactive, ownership‑driven mindset, comfortable operating independently and navigating ambiguity

Nice‑to‑haves

• Experience with learning systems, training platforms, readiness models, or governance frameworks
• Experience with AI‑enabled operations, automation, or process optimisation pilots
• Background in large client environments
• Experience with vendor management
• Familiarity with vendor skilling, readiness, or enablement programmes at scale.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

Jellyfish contributes to your retirement benefits via Provident Fund (PF) contribution.

Jellyfish provides best‑in‑class group medical insurance & life insurance cover to employees.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [e-mail].