Senior Lead Technical Analyst

SITA; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flex Week: Work from home up to 2 days

Flex Day

Flex Location: up to 30 days remote

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Monitoring Architect in India to design and govern DevOps, observability, and telemetry capabilities across product teams. You will drive automation, optimize delivery pipelines, and collaborate with security and cloud teams to enable scalable software delivery.

You will mentor engineers, define observability standards, and push modern cloud-native tooling adoption while ensuring architectural governance and alignment with portfolio goals.

Qualifications

• Experience in software development or dev-ops engineering.
• Experience with CI/CD using Azure DevOps.
• Min 3 years’ experience with Dynatrace and ServiceNow (CMDB, ITOM & ITSM).
• Observability experience for .Net, Java and serverless applications hosted in private and public clouds.
• Monitoring for Cisco, Fortinet, Azure, AWS, VMWare infrastructure.
• Desirable knowledge of: Python, Ansible, Terraform.
• Experience of vendor management and licensing models.
• Skills in architecting dev-ops solutions in the cloud preferably Azure.
• Technology evangelist, coach and guardian for adoption of strategic technologies.
• Technology rationalization and consolidation assessment and planning to manage sprawl / proliferation.
• Requirements definition and refinement for observability, monitoring, SLOs, proactive operational tools & processes.
• Observability platform and eco-system integration design.
• Software deployment and platform configuration automation design.
• Definition & implementation of application logging standards & frameworks.
• Definition & implementation of application instrumentation (Open Telemetry & Agent-based).
• SLI definitions and implementation in observability tools
• Systems Integration design for monitoring tools & event management systems
• Service modelling for service provider products and internal services, applying the ServiceNow CSDM
• CMDB discovery tools design.

Responsibilities

• Contributing, analyzing, executing, and streamlining DevOps, Monitoring and Telemetry landscape.
• Automating processes with the right tools.
• Designing a continuous build environment to speed up software development and deployment process.
• Architecting overall, comprehensive, and efficient practices.
• Guiding developers and operation teams in case of an issue.
• Monitoring, reviewing, and managing technical operations.
• Dev-ops tech strategy outlining technical direction with input from portfolio architects & tech leads in alignment with ICE and IS.
• Collaboration and support for the portfolio architects & tech leads to share and help with best practice, guidelines and reference architecture.
• Involvement in vendor management and licensing to meet portfolio usage of tools and platforms.
• Collaboration to identify gaps and create new services with teams or portfolios.
• Input into domain technical documentation and automation of domain capability.
• Write Enabler epics and features.
• Custodian of architecture documents.
• Lead the design process and participate in technology governance.
• Ensure adherence with domain strategies and migration away from legacy.
• Conduct architecture assessments.
• Review the stability and performance of the product and recommend optimizations.

Skills

Software development

DevOps engineering

Azure DevOps

Dynatrace

ServiceNow

Observability

Cloud platforms

Networking security

Python

Ansible

Terraform

Vendor management

Licensing models

OpenTelemetry

SLI/SLO design

System integration

ServiceNow CSDM

CMDB design

Tools

Dynatrace

ServiceNow

CI/CD

CI/CD tools

Virtualization

Job description

SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

Overview

WELCOME TO SITA. We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

The Monitoring architect has deep technical skills and experience in designing a software development environment which allows product teams to work with an automated, efficient delivery pipeline that helps build software rapidly and effectively with the appropriate level of telemetry and monitoring to create a feedback loop back to the design and development process. The monitoring architect will work closely with the tech leads within the product teams to identify common areas of friction slowing product development related to their domain and then works with wider architecture teams central cloud services, corporate and security architects to build common capability to enable easier and more efficient product development. Dev Ops architects also identify innovation or accelerators within their domain which will help the portfolios achieve their goals and objectives. The monitoring architect is a great communicator and collaborator with deep technical skills and hands on experience of building software. They work with the portfolio architects, tech leads and consulting architects across portfolios and with central cloud services, corporate and security, as well as the delivery teams to ensure that enablers, best practice and guidance is provided and cross portfolio capability is identified, designed and communicated to the product teams as effectively as possible.

What You’ll Do

• Contributing Analyzing, executing, and streamlining DevOps, Monitoring and Telemetry Landscape
• Automating processes with the right tools
• Designing a continuous build environment to speed up software development and deployment process
• Architecting overall, comprehensive, and efficient practices
• Guiding developers and operation teams in case of an issue
• Monitoring, reviewing, and managing technical operations
• Dev-ops tech strategy outlining technical direction with input from portfolio architects & tech leads in the product teams working in alignment with ICE and IS.
• Collaboration and support for the portfolio architects & tech leads to share and help with best practice, guidelines and reference architecture to save 're-inventing wheel'
• Involvement in vendor management and negotiation to ensure licensing and commercial agreements meet with the portfolio usage of tools and platforms .
• Collaboration with portfolio architects & tech leads to identify gaps in best practice, tools, guidelines and services etc. and to take manage the creation of new services through collaboration with other teams or with portfolio
• Input into of relevant domain level technical documentation and automation of domain capability where appropriate.
• Write Enabler epics and features
• Custodian of architecture documents
• Lead the design process and represent the team in the technology governance
• Ensure adherence with domain strategies e.g. adoption of new technologies or migration off legacy
• Conduct / lead Architecture assessments
• Continuously review the stability & performance of the Product and make recommendations for optimization

Qualifications

ABOUT YOUR SKILLS

• Experience in software development or dev-ops engineering
• Experience with CI/CD using Azure DevOps
• Min 3 years’ experience with Dynatrace and ServiceNow (CMDB, ITOM & ITSM)
• Observability experience for .Net, Java and serverless applications hosted in private and public clouds
• Monitoring for Cisco, Fortinet, Azure, AWS, VMWare infrastructure
• Desirable knowledge of: Python, Ansible, Terraform
• Experience of vendor management and licensing models.
• Skills in architecting dev-ops solutions in the cloud preferably Azure
• Technology evangelist, coach and guardian for adoption of strategic technologies
• Technology rationalization and consolidation assessment and planning to manage sprawl / proliferation
• Requirements definition and refinement for observability, monitoring, SLOs, proactive operational tools & processes
• Observability platform and eco-system integration design
• Software deployment and platform configuration automation design
• Definition & implementation of application logging standards & frameworks
• Definition & implementation of application instrumentation (Open Telemetry & Agent-based)
• SLI definitions and implementation in observability tools
• Systems Integration design for monitoring tools & event management systems
• Service modelling for service provider products and internal services, applying the ServiceNow CSDM
• CMDB discovery tools design.

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.