Senior IT Analyst

Renesaselectronics; Pune District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Renesas Electronics is seeking a Senior End User Support Analyst to join the global IS function. You will provide L2 IT support for end-user compute issues onsite and remotely, act as the IT-busines liaison, and assist with installations, upgrades, and asset management.

Strong communication and networking knowledge are desired in a fast-moving enterprise environment. The role emphasizes training and support as needed, along with maintaining documentation and assisting with new office setups

Qualifications

• Minimum 10 years in Lead/ L2 IT support in an enterprise.
• Strong installation and troubleshooting of Windows client software and Office.
• Experience in IT asset management and asset lifecycle.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical users.
• Ability to manage priorities under pressure and adapt quickly.
• Knowledge of networking basics including Wi‑Fi, routers and VPN.
• Experience working in an agile, fast-moving environment.

Responsibilities

• Provide L2 IT support for end-user compute issues onsite and remotely.
• Act as local liaison between IT and business units.
• Set up and provision IT equipment for new starters.
• Manage IT assets accurately and keep records up to date.
• Maintain internal user guides and technical documentation.
• Support new office setup and basic IT infrastructure maintenance.

Skills

L2 IT Support

Windows

Microsoft Office

Asset Management

Communication

Technical Communication

Prioritization

Networking Basics

VPN

Agile

Job description

As a Senior End User Support Analyst, you will work within the global IS function to provide support to our colleague for IT systems and assets. Assisting with Installations, upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance.

Key Responsibilities

• Provide L2 IT support for end user compute issues onsite and remotely.
• Act as the local liaison between IT and the business
• Set up and provide new starters with IT equipment.
• Manage IT assets accurately.
• Maintain internal user guides, and technical documents
• Support New office setup
• Setup and Maintenance of the IT infrastructure at basic level.
• Providing IT project support as required by the business.

Requirements

• Must have minimum 10-year experience as Lead/L2 IT Support Engineer in an enterprise environment.
• Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products.
• Experience in managing IT Assets.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure
• Desired knowledge of networking, including Wi-Fi, routers, switches, VPN.
• Experience in working in an agile organization that is fast moving and requires a can-do attitude
• Experience in working across all levels of an organization

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier . With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world-leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

Benefits

• We believe in rewarding our employees with a competitive benefits package alongside their salary.

More information will be provided during the hiring process.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement .