Senior Integration Engineer

Ericsson; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

A global technology provider is seeking an experienced Integration Engineer in Gurugram, India. The candidate will coordinate and manage service delivery while ensuring performance levels meet customer expectations. Responsibilities include customer issue handling, technical investigations, and software update management. Ideal applicants will have 6+ years with Ericsson BSS/OSS products and strong technical skills in Linux, Python, and database management. Excellent communication and negotiation skills are required.

Qualifications

• 6+ years of hands-on experience on Ericsson BSS/OSS products.
• Good Knowledge of Linux with hands-on experience.
• Experience in Python and Shell scripting.
• Database knowledge across multiple platforms.
• Exposure to technical support environments with SLAs.

Responsibilities

• Handle customer issues via service requests and on-call coordination.
• Conduct technical investigations coordinating with teams as needed.
• Manage emergency recoveries and report investigations to customers.
• Oversee Software Update Management actions.
• Act as investigation leader for customer issues.

Skills

6+ years of hands-on experience on Ericsson BSS/OSS products

Good Knowledge of Linux

Experience in Python and Shell scripting

Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)

Technical support environment exposure

Understanding of virtualization (VMware)

Negotiation & argumentation skills

Planning & organizing skills

Delivering results & meeting customer expectations

Presentation & communication skills

Consulting skills

Job description

About this opportunity

We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.

What you will do

• Customer issue handling via Customer Service Request/On-call.
• Handling technical investigation and if required coordinating with development and 3PP team.
• Handling emergency recoveries upon customer requests.
• Investigation reporting to the customer.
• Software Update Management (SUM) handling.
• Act as investigation Leader for customer issues.
• Acting as a SPOC for multiple solutions towards customer.
• Handling both hardware and software issues.
• Issue tracking skill

The skills you bring

• 6+ years of hands‑on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.
• Experience in understanding and handling end to end requirement of the customer.
• Good Knowledge of Linux with hands‑on experience.
• Experience in Python and Shell scripting.
• Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
• Technical support environment exposure, working with tickets, priorities, Service Level Agreements.
• Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.
• Responsible for MOP/SOP creation/version control for process documents.
• Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Consulting Skills, helpful nature to others

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Gurgaon

Req ID: 783240