Senior Group Leader (Content Moderation)

Wipro Technologies; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Wipro Limited in Bengaluru, India, is seeking an experienced Operations Manager – Content Review to lead large-scale content moderation operations in a high-volume, fast-paced environment. The role emphasizes strategic leadership, client management, and operational excellence while guiding multiple teams and driving business outcomes.

The ideal candidate will have 8+ years in BPO/ITES or content moderation, proven ability to scale operations, and a track record in achieving quality, efficiency,

Qualifications

• Minimum 8+ years of experience in BPO/ITES or Content Moderation.
• Proven ability to lead large teams (80–120 FTEs) and manage operations.
• Lean / Six Sigma certification preferred.

Responsibilities

• Provide strategic direction to content moderation operations.
• Manage end-to-end delivery including metrics, SLAs, and attrition.
• Lead and mentor team leaders and mid-level managers.
• Build strong client relationships and ensure stakeholder satisfaction.
• Drive revenue attainment and identify growth opportunities.
• Identify process improvements to scale operations and ensure quality.
• Lead workforce planning and employee engagement initiatives.

Skills

Team leadership

Strategic planning

Client management

Analytical thinking

Communication skills

Agile mindset

24/7 operations

Education

Graduate degree in any discipline

Job description

Job Title: Senior Group Leader (Content Moderation)

Posting Start Date: 7/29/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Operations Manager – Content Review/Moderation.

Location: Bangalore, India

Band: B3

Experience: 8+ Years

Shift: 24/7 (5 days/week with rotational week offs)

Employment Type: Full-Time

Job Summary

We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.

Key Responsibilities

• Provide strategic direction and leadership to content moderation operations
• Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
• Lead and mentor Team Leaders and mid-level managers, ensuring high performance
• Build and maintain strong client relationships and ensure stakeholder satisfaction
• Drive revenue attainment, profitability, and business growth opportunities
• Identify process improvement and optimization initiatives to scale operations
• Ensure compliance with policies, quality standards, and governance frameworks
• Lead workforce planning, capability development, and employee engagement initiatives

Required Skills & Competencies

• Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
• Strong strategic planning and execution capabilities
• Expertise in client and stakeholder management
• Strong analytical and data-driven decision-making skills
• Excellent communication and presentation skills
• Ability to inspire teams, drive change, and work independently
• Agile mindset with ability to work under pressure in a 24/7 work environment

Eligibility Criteria

• Graduate in any discipline
• Minimum 8+ years of experience in BPO/ITES or Content Moderation
• Proven experience in managing large teams and operations delivery

Preferred Qualifications

• Lean / Six Sigma certification
• Experience in revenue management and P&L ownership.

Key Competencies

• Strong observation, analytical, and decision-making skills
• Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
• Ability to drive continuous improvement and operational excellence

Additional Details

• Language: English (Read/Write/Speak)
• Proficiency Level: CEFR C1
• Nationality: Indian
• Notice Period: Within 30 days preferred

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.