We are looking for a highly experienced Graphic Designer to anchor the leadership layer of our Creative Services team. This is a pivotal role acting as the operational backbone of a multi‑discipline studio delivering design, image editing, and video production output across a portfolio of regional and international brand clients.
Key Responsibilities
Process & Operations Leadership
- Own and continuously improve the end‑to‑end creative workflow across design, image editing, and video production tracks.
- Manage resource planning, brief allocation, and workload distribution across all team members and brand accounts.
- Establish and enforce briefing standards, quality checkpoints, and delivery processes to reduce errors and rework.
- Identify workflow bottlenecks and implement process improvements that raise throughput without compromising quality.
- Maintain organized asset libraries, naming conventions, and file management systems across the studio.
Team Leadership & People Development
- Act as the day‑to‑day lead for a team of 10 across three discipline tracks — designers, image editors, and a video editor.
- Serve as the first point of escalation for all briefs, revisions, and delivery challenges before they reach the Head of Creative Services.
- Provide structured mentoring and performance feedback to junior team members, particularly the junior image editors.
- Bridge the gap between senior specialists and junior staff — translating standards into actionable guidance and training.
- Foster a high‑performance, collaborative studio culture built on accountability, clear communication, and continuous improvement.
- Support onboarding of new team members, embedding process standards and brand guidelines from day one.
Quality Control & Brand Compliance
- Review and approve creative output across all disciplines before final client delivery, ensuring accuracy and brand compliance.
- Maintain zero critical errors on client‑facing deliverables across all assigned brand accounts.
- Define and uphold quality benchmarks for static design, image editing, and video production output.
- Identify recurring quality issues and introduce systemic fixes rather than relying on individual correction.
- Ensure all output meets platform specifications, client brand guidelines, and agreed technical requirements.
Senior Leadership Backup
- Act as operational backup — capable of making independent day‑to‑day decisions when the Head is unavailable.
- Hold sufficient cross‑discipline knowledge to manage escalations, client conversations, and delivery decisions across all three tracks.
- Represent the Creative Services team in internal stakeholder meetings and creative reviews where required.
- Support video production (Video Editor) during high‑demands periods or absences.
Client & Stakeholder Coordination
- Collaborate with brand managers, account managers, and internal stakeholders to translate campaign requirements into clear, actionable briefs.
- Manage revision cycles across multiple concurrent brand accounts, maintaining delivery timelines and output quality throughout.
- Communicate proactively with stakeholders on capacity, timelines, and any risks to delivery.
- Participate in creative review sessions, articulating process decisions and quality rationale clearly.
Design Output Oversight
- Provide process oversight and quality control on marketing design output produced by the design support resource.
- Ensure brand and campaign consistency across all design deliverables, including social media creatives, digital ads, banners, and emailers.
- Coordinate design workload across the track to balance capacity and maintain consistent output standards.
AI & Automation Capability
- Understanding of AI‑assisted creative workflows and automation tools.
- Ability to identify and implement process automation to improve efficiency and reduce manual effort.
- Familiarity with AI tools for creative production, QC, reporting, and workflow management.
- Proactive approach towards integrating scalable AI and automation solutions within creative operations.
Key Success Metrics
Success in this role will be measured by:
- Consistent on‑time delivery across all three discipline tracks with zero critical quality failures.
- Measurable reduction in briefing errors, revision cycles, and rework through improved process standards.
- Demonstrated improvement in junior team member capability through structured mentoring and feedback.
- Ability to confidently delegate operational decision‑making to this role.
- Sustained brand compliance and client satisfaction scores across all assigned accounts.
- A studio culture where escalation paths are clear, workloads are balanced, and quality is owned at every level.
Qualifications & Skills
- 6–10 years of experience in creative operations, studio management, production management, or a related creative leadership role.
- Seniority at or above senior specialist level — capable of commanding respect from experienced designers and video editors while managing junior staff.
- Proven track record of owning end‑to‑end creative workflows in a high‑volume, multi‑brand studio or agency environment.
- Strong cross‑discipline understanding across graphic design, image editing, and video/motion production — depth in at least two.
- Experience managing resource allocation, brief intake, quality review processes, and delivery timelines across concurrent projects.
- Demonstrated ability to mentor and develop junior and mid‑level creatives through structured feedback and hands‑on coaching.
- Excellent stakeholder communication skills — able to manage client expectations, run creative reviews, and represent the team externally.
- Highly organized, process‑driven, and calm under pressure in a fast‑paced, deadline‑heavy environment.
- Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) — practitioner‑level preferred.
Must have
- Demonstrable experience owning a creative studio’s operational workflow — not just contributing to it.
- Evidence of mentoring or leading a team of creative specialists and juniors simultaneously.
- The confidence and seniority to act as decision‑maker in the absence of the Head of department.
Why Join Squared Circle
- A genuine leadership role with operational authority — not a senior individual contributor with a lead title.
- Direct line to the Head of Creative Services, with real scope to shape how the studio runs.
- Work with leading regional and international brands across a diverse and growing portfolio.
- Be the person who builds the team’s process maturity from the ground up — real ownership, real impact.
- A fast‑growing creative services company with a collaborative culture and strong appetite for operational excellence.
Annual Salary Range Number of Vacancies 1 Career Level Senior Level Company Industry E-commerce & Digital Marketing Joining Date Immediate Manages Others Yes Years of Experience 6 - 10 Degree Bachelor degree & Master degree preferred