Senior FP&A CX

HITACHI VANTARA INDIA PRIVATE LIMITED; Ernakulam; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Resonate CX in Kochi, India is seeking a Senior FP&A Analyst to own FP&A, management reporting, and SaaS metrics, driving budgets, forecasts, and board-ready insights.

You will build financial models, perform MRR/SaaS analytics, reconcile across systems, and partner with leadership to shape strategy.

Qualifications

• 5+ years in FP&A, financial analysis, or management reporting, not audit, tax, or pure AP/AR.
• Advanced Excel with financial models built from scratch; pivot tables and INDEX-MATCH.
• Hands-on budget vs actuals and variance analysis with leadership-ready commentary.
• Able to own a function independently with exposure to senior leadership.
• Based in Kochi/Ernakulam or open to relocating; clear written English for Sydney leadership.

Responsibilities

• MRR & SaaS metrics: monthly review of MRR movements in Planhat; surface trends.
• Management reporting: monthly close calendar, P&L analysis, leadership reports.
• Budget vs actuals: lead monthly BvA across departments with variance commentary.
• Cost analysis: deep-dive by department/category; identify savings opportunities.
• Financial modelling: build/maintain Excel models for rolling forecasts and KPI tracking.
• Cross-system reconciliation: align figures across Xero, Planhat, EH, and commissions.

Skills

Advanced Excel

Budget vs Actuals

Variance analysis

Independent ownership

English communication

Education

CA / CMA / ACCA (finalist or completed)

Tools

Power BI

Xero

Job description

Senior FP&A Analyst

Resonate Solutions Finance Team

Location: Kochi, India

Reports to: Finance Manager (Sydney)

About Us

Resonate CX is an Australian SaaS scale-up building an enterprise Customer Experience platform used by leading organizations across Australia and internationally. Our Voice of Customer and Voice of Employee platform combines machine learning, text analytics, and data visualization to turn feedback into clear, actionable insights that drive better decisions. Our Finance team works directly with the CEO and Board, your analysis has real visibility and impact from day one.

The Opportunity

We're expanding our Finance team in Kochi and looking for a Senior FP&A Analyst to own our FP&A, management reporting, and SaaS metrics function. This is a strategic, high-visibility role, you'll build financial models, drive budget vs actuals analysis, and translate data into insight for the CEO and Board.

This is a rare end-to-end finance seat. As a scale-up, we give this role the full picture, you'll be cross-trained across every part of our finance function, from strategic modelling to the operational engine that produces the numbers you're analysing. FP&A roles keep you one step removed from the source data; this one puts you close enough to understand the business inside out, which is exactly the kind of range that gets noticed at the CFO level. If you want a role where you're only ever reviewing other people's work, this isn't it, if you want full‑stack ownership of a company's finance function with real visibility at Board level, it is.

What You’ll Do

• MRR & SaaS metrics - own the monthly review of MRR movements (new, expansion, contraction, churn) in Planhat; verify related invoicing is accurate; surface trends and anomalies to the Finance Manager and CEO
• Management reporting - own the monthly close calendar; deliver P&L analysis and management reports to leadership every month
• Budget vs actuals - lead monthly BvA analysis across departments, including variance commentary for the CEO and department heads
• Cost analysis - run deep-dive cost analysis by department and category; identify savings opportunities and flag material movements
• Financial modelling - build and maintain Excel models for rolling forecasts, scenario analysis, and KPI tracking
• Commission & bonus modelling - own the sales commission and CSM bonus models end-to-end, including monthly payout reporting
• Strategic tracking - maintain the quarterly Rocks tracker and strategic planning sheets ahead of leadership reviews
• Cross-system reconciliation - reconcile figures across Xero, Planhat, EH, and commission models to keep reporting consistent
• P&C data analysis - prepare headcount cost, leave trend, contractor spend, and hiring pipeline analysis for People & Culture, with actionable recommendations
• Board support - contribute to quarterly Board Pack preparation and ad hoc leadership analysis
• Process improvement - identify and drive AI-assisted automation and workflow improvements across Finance

Operational Ownership

• Xero invoicing, AR follow-up, and Debtor Days management
• Xero bookkeeping review & adjust, bank reconciliation, and month-end GL journals
• CSM commission calculations and sales commission reconciliation
• Customer contract preparation and contract tracker maintenance
• EH system employee record updates (leave, expenses, staff changes)

What We’re Looking For

Must Have

• 5+ years in FP&A, financial analysis, or management reporting, not audit, tax, or pure AP/AR
• Advanced Excel, financial models built from scratch; pivot tables, dynamic formulas, INDEX-MATCH
• Hands‑on budget vs actuals and variance analysis experience, including writing commentary for leadership, not just running numbers
• Comfortable owning a function independently in a small/lean team, with direct exposure to senior leadership
• Based in Kochi/Ernakulam, or committed to relocating
• Clear written English for regular communication with Sydney leadership

Strong Advantage

• SaaS industry experience - MRR, NRR, GRR, or churn in a real business context
• CA / CMA / ACCA (finalist or completed)
• Power BI - dashboard development, not just consumption
• Xero experience
• Experience reporting to or presenting to overseas stakeholders (CFO, Board)
• Uses AI tools in day-to-day finance work

Why This Role

• Your reports go directly to the CEO and Board - real visibility, not buried in a large team
• Own the FP&A and SaaS metrics function from day one, with genuine autonomy
• Build rare, complete commercial finance capability - strategic and operational, not siloed into one lane
• Stable, bootstrapped business with a strong enterprise client base