Senior Forward Deployed Engineer

DevRev; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

DevRev is seeking a capable technical solutions engineer with 5+ years in software development and systems integration. You will design, build, and deploy AI-enabled agents and integrations that connect DevRev with customers' tech stacks and workflows, while working directly with customers 30% of the time.

You will lead cross-functional collaboration with engineering, product, customer success, and revenue teams; write SQL queries, build dashboards, and deliver live technical demos.

Qualifications

• 5+ years in software development or platform engineering.
• Bachelor's or Master's in CS or Engineering.
• Familiarity with LLMs, prompt engineering, and AI evals.
• Experience with API integrations and event-driven architectures.
• Ability to write SQL queries and build dashboards.
• Strong communication and collaboration with multiple teams.
• Willingness to travel up to 30% for on-site work.

Responsibilities

• Design, develop, and deploy AI agents and integrations to connect DevRev with customer tech stacks.
• Lead customer-facing work and collaborate with engineering, product, and success teams.
• Integrate systems with REST/GraphQL APIs, webhooks, and real-time data flows.
• Optimize AI performance through prompt engineering and semantic search tuning.
• Own data insights: write SQL queries and build dashboards.
• Prototype PoCs, demos, and iterate based on feedback.
• Guide technical adoption and support critical configurations.
• Travel up to 30% for on-site implementations and workshops.

Skills

5+ years software development

Customer-facing

Strong communication

Problem-solving

Education

Bachelor's or Master's degree in Computer Science/Engineering

Tools

REST

GraphQL

Webhooks

SQL

AWS Lambda / Cloud Functions

Job description

What You'll Do:

• Customer-facing: 30% working directly with customers.


• Coding & Integration: 70-80% hands-on technical implementation


• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.


• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.


• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.


• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.


• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.


• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.


• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.


• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.


• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.


• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.


• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.


• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).


• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.


• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.


• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.


• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.


• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.


• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.

As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.