Senior Forward Deployed Engineer

Cisco Systems, Inc; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Forward Deployed Engineer to join our AI production deployments for Fortune 100 customers. You will bridge software engineering, customer engagement, and product innovation, delivering scalable AI solutions in collaboration with product and engineering teams.

You will design architectures, build integrations, lead workshops, and help accelerate customer success while influencing future product directions through direct customer feedback.

Qualifications

• Bachelor's degree in Computer Science or related technical field (or equivalent experience).
• 7+ years of strong software engineering experience building production-grade applications, or Masters + 4 years of related experience, or PhD + 1 year of related experience.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
• Excellent communication skills and the ability to work directly with enterprise customers.
• Comfortable working in fast-paced, ambiguous environments.
• Interest in AI, Machine Learning, or developer platforms.

Responsibilities

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Skills

APIs

Distributed systems

Cloud platforms

Backend development

Troubleshooting

Communication

Ambiguity tolerance

AI interest

Education

Bachelor's degree in Computer Science

Master's in related field

PhD in related field

Tools

Kubernetes

Cloud infrastructure

Observability

MLOps

Open-source contributions

Job description

Meet the Team

Join a team that's helping some of the world's largest enterprises successfully deploy AI into production. As a Forward Deployed Engineer (FDE), you'll work at the intersection of software engineering, customer engagement, and product innovation. You'll partner closely with customers to solve complex technical challenges while collaborating with Product and Engineering teams to improve the platform based on real-world customer needs.

You'll work on some of the most challenging AI deployments in the industry, partnering with Fortune 100 organizations to bring cutting-edge AI systems into production. Every engagement influences not only customer success, but also the future direction of the product.If you enjoy solving hard engineering problems, working directly with customers, and building technology that scales beyond a single implementation, we'd love to hear from you.

Your Impact

• Partner with enterprise customers to understand technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes, and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
• Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
• Create documentation, reusable best practices, and technical assets that benefit future deployments.

Minimum Qualifications

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
• 7+ years of strong software engineering experience building production-grade applications, or Masters + 4 years of related experience, or PhD + 1 year of related experience.
• Experience with APIs, distributed systems, cloud platforms, or backend development.
• Strong troubleshooting and problem-solving skills across multiple layers of the technology stack.
• Excellent communication skills and the ability to work directly with enterprise customers.
• Comfortable working in fast-paced, ambiguous environments.
• Interest in AI, Machine Learning, or developer platforms.

Preferred Qualifications

• Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
• Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
• Experience building customer-facing technical solutions or integrations.
• Experience creating reusable developer tools, frameworks, or open-source contributions.
• Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently,Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam,consider filing a report with your local law enforcement authorities. Ciscobears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.