Senior Field Service Engineer

Keka Inc.; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Freespace seeks a System Engineer to set up backend configurations and establish analytics-ready data pipelines from sensor devices for real estate optimization solutions.

You will collaborate with installers, project engineers, device engineers, and product teams to ensure seamless deployments and data integrity across global sites.

Qualifications

• Bachelor’s degree in ENTC, Electronics, or relevant engineering stream.
• Minimum 5 years of experience in network and control systems.
• Knowledge of network services and router/AP troubleshooting.
• CCNA certification or knowledge is a plus.
• Strong SQL skills and data-driven problem solving.
• Good teamwork and cross-functional collaboration.
• Experience coordinating with field engineers and product teams.

Responsibilities

• Become a technical troubleshooting expert supporting field engineers to install Freespace products globally.
• Handle on-site deployments, post-install reports, backend changes, go-live and analytics setup.
• Provide technical guidance during troubleshooting and respond to client questions with clear technical responses.
• Lead projects for large, complex issues with internal and client stakeholders.
• Identify trends, gather data, and document resolutions (KB articles).
• Drive continuous improvement through process reviews and lessons learned.
• Maintain knowledge of Freespace products to improve troubleshooting techniques.
• Coordinate with Support and Account Management to update on issues and progress.

Skills

Network and control systems

Knowledge of network services

Router troubleshooting

CCNA certification

SQL proficiency

Problem-solving skills

Team coordination

Inter-personal skills

Education

Bachelor’s degree in ENTC/Electronics or relevant engineering

Tools

AWS (Lambda, Athena, S3)

Job description

• Reports To: Team Manager
• Workplace type: Hybrid
• Experience level: 4-8 years
• Skills we consider: (3As) Adaptability, Accountability and Attention to detail

About Freespace (afreespace.com):

• Right size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design
• Smart building automation: Streamlining processes by simplifying complex seating requirements and through occupancy-driven control and automation
• Exceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions

To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments.

About Role:

As aSystemEngineer, youbring best practices to execute system set-up for system backend configuration to yield analytics modeland bring an engineering mindset to discussion onhow data is populated fromitssource Sensor devices toits use in providing thereal estate optimization solutions.

Youareanalyticandbringstructuretoyour work, you championconsistency and predictabilityand you areself-driven and motivated. You enjoycollaborating with different stakeholders to drive a system setup and are naturally able tocollaboratewithInstallers, project engineers, device engineersas well asproduct &business people.

• B ecome an established technical troubleshooting “expert” supporting & providing guidance to the Field Engineers globally to install Freespace products and resolve issues with products/connectivity.
• Responsible for on-site deployments, post install reports, backend changes as per field inputs, System go-live and analytics set-up.
• Provide technical expertise for all questions arising during the trouble shooting process. Respond to questions arising from different client stakeholders with corresponding technical responses.
• Use your project and internal / client stakeholder management expertise to develop, agree and deliver technical projects for larger complex issues.
• Identify trends and potential problem sources escalating, where necessary.Gather data and share finding
• Investigate queries and liaise with product team, if necessary, to ensure problems are resolved.Determine the root cause issues and thoroughly document resolutions and workarounds as Knowledge Based articles.
• Lead and participate in continuous improvement reviews to evaluate the process and identify areas for development.
• Be competent with how internal & external third-party platforms operate.Establish key contacts & relationships with internal & external colleagues.
• Act as a primary interface with the Development Team on any escalations from client users and own the resolution path for detailed technical solutions to issues.
• Develop and regularly maintain a great general knowledge of all Freespace products to help define new ways of trouble shooting & investigation issues.
• Coordinate with Support team & Account Management in the organization to provide updates on issues identified & working progress.

The Person:

• A genuine commitment to placing the customer first.
• A positive can-do attitude, able to work on own initiative.
• Ability to make decisions, compile reports based on data analytics.
• Able to work fast and solve problems under pressure at times of high workload and competing priorities.
• Remain focused, composed, optimistic and flexible in difficult situations, resilient and bounce back from failures or disappointments.
• Focuses on results and desired outcomes and how best to achieve them.
• Comfortable working with ambiguity & to question to gain full understanding.
• An ongoing commitment to learning and self-improvement.
• A willing and helpful person who thrives on providing support for the team to achieve their goals.
• Flexible; willing to shift work hours where needed to support global field Operations in a 24*7 rotational setup.

Required skills & experience:

• Bachelor’s degree in ENTC, Electronics, or relevant engineering stream.
• Minimum 5 years of experience in network and control systems.
• Knowledge of network services.
• Knowledge of Router and AP troubleshooting.
• CCNA certification/ knowledge is good to have.
• Strong cause-effect analytical abilities to solve problems.
• Understanding Prod and AWS (Lambda, Athena, S3) would be great to have.
• SQL proficiency medium to expert level.
• Strong problem-solving skills
• Team coordination experience.
• Excellent Inter-personal Skills

Behaviors and Mindset:

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions that drive client decisions.
• A keen solution mindset that helps users achieve the best out of a product feature.
• Clarity of thinking and an ability to explain complex logic and reasoning in simple language.
• Convincing and confident with technical knowledge, yet humble and inclusive in getting buy-in from clients and partners.
• Highly organized, able to manage multiple projects simultaneously.
• Extremely client focused as well as flexible and agile; able to adapt quickly and responsively to client needs.
• Ensure high standards by instilling data quality checks, code reviews, and documentation in work and team practices.
• Able to challenge solutions and processes in creating the best products and environment to work.
• Unafraid to own mistakes.

Why apply:

If you are looking for a role that combines technical ability and infrastructure management within a cutting-edge, growing Global tech business, then this could be the role for you. If you meet the requirements above, then we’d love to hear from you.