Senior Executive Operations (SYX)

Deutsche Post; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

Blue Dart Express Limited in India seeks a Service Centre Incharge – Operations to manage end-to-end shift operations across assigned Non Metro branches and Service Centres. You will oversee inbound/outbound shipments, pickups, deliveries, and customer service while ensuring safety and compliance.

Reporting to Area Operations, you will lead operational teams, drive productivity, and ensure adherence to SOPs, agreements, and service commitments to sustain seamless daily logistics.

Qualifications

• End-to-end shift operations management across branches and Service Centres.
• Lead inbound/outbound shipments, pickups, deliveries and dispatch.
• Ensure safety, compliance and adherence to SOPs in daily operations.

Responsibilities

• End-to-End Shift Operations: Lead and supervise all inbound, outbound, pickup and dispatch activities during the assigned shift.
• Ensure timely receipt, processing, sorting, scanning, loading and dispatch of shipments in line with operational timelines.
• Monitor operational workflow across assigned BDOs and Service Centres to ensure seamless shipment movement.

Job description

Job Title-Service Incharge – Operations

Function- Operations

Reports to- Area Operations

Location-SYX

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleader’s network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being anEmployer of Choiceis not just a goal;it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet“Blue Darter”with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Service Centre Incharge – Operations (Non Metro / BDO) is responsible for managing end-to-end operational activities across one or more assigned Non Metro Branches, Business Development Offices (BDOs) or Service Centres. The role oversees inbound and outbound shipment processing, pickup and delivery coordination, customer service support, manpower deployment and operational governance to ensure seamless day-to-day operations.

Reporting to the Assistant Manager – Operations (Area Operations), the incumbent provides frontline leadership to operational teams, ensuring adherence to service commitments, operational productivity, safety, compliance and Blue Dart's Standard Operating Procedures while delivering consistent customer experience and supporting business continuity across the assigned locations.

Job Purpose:

To lead and manage end-to-end shift operations across assigned Non Metro Branches and BDO locations by ensuring efficient shipment processing, timely pickups and dispatches, optimal workforce utilisation, operational discipline and consistent service delivery while maintaining safety, compliance and customer satisfaction.

Key Roles & Responsibilities:

End-to-End Shift Operations

• Lead and supervise all inbound, outbound, pickup and dispatch activities during the assigned shift.
• Ensure timely receipt, processing, sorting, scanning, loading and dispatch of shipments in line with operational timelines.
• Monitor operational workflow across assigned BDOs and Service Centres to ensure seamless shipment movement.