Senior Executive - Operations (SUC)

Deutsche Post; Surat; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Global exposure

Best-in-class benefits

Job summary

DHL Blue Dart Express India is seeking an Operations Executive to lead inbound shift operations at the service centre. You will supervise ops staff, ensure timely receipt, unloading, scanning, sorting, and reconciliation of shipments while upholding service commitments.

The role emphasizes safety, compliance, teamwork and continuous improvement, with responsibilities spanning manpower planning, performance monitoring, shift handovers and collaboration across functions.

Qualifications

• Graduate in any discipline; 10+2 with a 3-year Diploma also acceptable.
• 2–4 years of experience in courier/express logistics, warehousing or distribution.
• Exposure to inbound operations, scanning, sorting, reconciliation and service centre operations.

Responsibilities

• Lead and supervise inbound operations during the assigned shift.
• Ensure timely receipt, unloading and processing of inbound shipments.
• Monitor receiving, scanning, reconciliation, sorting and timely movement of shipments.
• Plan manpower and allocate at workstations to maximize productivity.
• Promote safety, compliance and proper housekeeping on the floor.

Skills

Inbound Ops

Shipment Receiving

Shipment Sorting

Shift Management

Productivity

MIS Reporting

Basic Computer Skills

Barcode Scanning

Safety Compliance

Education

Graduate in any discipline

10+2 with 3-year Diploma

Tools

Handheld scanners

Operational systems

Job description

Job Title

Operations Executive

Function

Operations

Reports To

Service Centre In-charge / Operations Manager / Branch Operations Manager (as applicable)

Location

Branch / Service Centre (Location Agnostic)

Travel Required

• 25%
• 50%
• 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

Position Overview

The Inbound Shift In-charge is responsible for leading all inbound operations within the assigned Service Centre, ensuring timely receipt, unloading, scanning, sorting, reconciliation and processing of shipments while meeting Blue Dart's service commitments and operational standards.

The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring optimum manpower utilization, operational discipline, shipment accuracy, productivity, safety and compliance. The incumbent plays a key role in ensuring smooth shift operations, maintaining operational governance and supporting seamless connectivity across Blue Dart's network.

Job Purpose

To lead and manage inbound shift operations by ensuring timely and accurate receipt, processing and reconciliation of shipments, while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.

Key Roles & Responsibilities

Inbound Operations Management

• Lead and supervise all inbound operational activities during the assigned shift.
• Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
• Monitor shipment receiving, scanning, reconciliation, segregation and sorting activities.
• Ensure timely movement of shipments to subsequent operational stages in line with defined service commitments.
• Coordinate with outbound operations and network teams to ensure smooth operational flow.

Shipment Processing & Service Quality

• Ensure accurate shipment scanning, sorting and reconciliation with minimal operational errors.
• Monitor shipment quality and promptly elevate damaged, short or discrepant shipments.
• Drive adherence to shipment processing timelines, operational SLAs and service commitments.
• Minimize shipment exceptions, mis-sorts and operational delays through proactive monitoring.
• Ensure operational readiness during peak volumes and contingency situations.

People Leadership & Shift Management

• Plan and allocate manpower across operational workstations to achieve optimum productivity.
• Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
• Conduct daily shift briefings on safety, operational priorities, productivity and service expectations.
• Monitor attendance, punctuality, shift discipline and workforce deployment.
• Provide on-the-job coaching to improve capability, productivity and operational effectiveness.
• Foster teamwork, collaboration and a positive work environment focused on operational excellence.

Safety, Compliance & Operational Discipline

• Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), safety guidelines and operational policies.
• Promote a culture of safety, discipline and compliance across the shift.
• Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
• Monitor workplace housekeeping and ensure a clean, organized and safe operational environment.
• Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
• Ensure compliance with statutory, regulatory and company requirements.

Operational Governance & Productivity

• Monitor shift productivity and operational performance against defined targets.
• Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
• Ensure timely completion of operational documentation and accurate system updates.
• Conduct effective shift handovers, highlighting key operational issues and priorities.
• Escalate operational risks, service failures and resource constraints to the reporting manager in a timely manner.
• Support implementation of continuous improvement initiatives to enhance operational efficiency and service quality.

Stakeholder Collaboration

• Coordinate closely with Outbound Shift In-charge to ensure seamless shipment flow.
• Work collaboratively with Customer Service, Security, Fleet, Network Operations and other support functions.
• Support implementation of operational initiatives, process improvements and business priorities.
• Build effective working relationships across teams to ensure smooth operational execution.

Qualifications & Experience

Education

• Graduate in any discipline
• 10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.

Experience

• 2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
• Experience in leading frontline operational teams and coordinating shift operations.
• Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
• Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.

Skills & Capabilities

Technical Skills

• Inbound Operations Management
• Shipment Receiving & Reconciliation
• Shipment Sorting & Processing
• Workforce Planning & Shift Management
• Productivity & Resource Utilization
• Operational Reporting & MIS
• Basic Computer Skills
• Barcode Scanner & Operational System Usage
• Safety & Operational Compliance

Key Competencies

• Operational Leadership
• Team Leadership & Coaching
• Planning & Organising
• Decision Making
• Customer Focus
• Accountability
• Problem Solving
• Communication Skills
• Teamwork & Collaboration
• Integrity & Ethical Conduct
• Operational Discipline
• Safety Leadership
• Professional Grooming & Personal Conduct
• Regularity & Punctuality
• Continuous Learning Mindset

Key Performance Indicators

• Inbound Operations: Inbound Processing SLA, Shipment Receiving Timeliness, Processing Productivity
• Service Quality: Shipment Accuracy, Scanning Compliance, Zero Mis-sorts, Operational Error Reduction
• Productivity & Workforce Management: Manpower Utilization, Shift Productivity, Attendance & Workforce Discipline
• Safety & Compliance: SOP Compliance, Safety Compliance, Housekeeping Standards, Uniform Compliance, Zero Safety Incidents
• Operational Governance: Shift Reporting Accuracy, Effective Shift Handover, Timely Escalation of Operational Issues
• People Leadership: Coaching & Development, Team Engagement, Teamwork & Collaboration
• Customer Service Support: Timely Resolution of Operational Exceptions Impacting Customer Service
• Continuous Improvement: Participation in Process Improvements, Productivity & Quality Enhancement Initiatives

Why join DHL Blue Dart?

• Great Place to Work® Certified — a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits — from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.