Senior Executive_IT Service Desk & Operations Specialist - Bangalore

VOIS; Bengaluru; Presencial; INR 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remedy training

Descripción de la vacante

VOIS (Vodafone Intelligent Solutions) in Bengaluru is seeking an IT Service Desk & Operations Specialist to support IT operations through voice and email handling, troubleshooting, ticket management, and escalation coordination. The role requires ITIL knowledge and familiarity with Remedy, with flexibility to work in a 24x7 shift environment.

You will handle incidents, follow ITIL processes, and work across data centre technologies to ensure smooth IT operations for Vodafone Group and customers.

Formación

• Knowledge of ITIL processes and incident management.
• Experience with Remedy or similar ticketing tools.
• Clear and effective communication skills.
• Ability to manage operational escalations in a structured manner.
• General IT troubleshooting capabilities; A+ certification preferred.
• Understanding of data centre technologies and 24x7 shift operations.

Responsabilidades

• Handle IT support interactions via voice and email.
• Perform general IT troubleshooting.
• Apply understanding of data centre technologies to support operations.
• Follow ITIL processes in daily IT operations.
• Use Remedy or similar ticketing tools for incident and request management.
• Handle escalations and work across 24x7 shifts.

Conocimientos

ITIL processes

Remedy ticketing

Clear communication

Escalations handling

IT troubleshooting

Data centre tech

Herramientas

Remedy

Descripción del empleo

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About This Role

We are seeking an IT Service Desk & Operations Specialist to support IT operations through voice and email handling, general IT troubleshooting, ticket management and escalation management. The role requires an understanding of data centre technologies and ITIL processes, effective communication skills, and flexibility to work in a 24x7 shift environment.

What You’ll Do

• Handle IT support interactions through voice calls and email.
• Perform general IT troubleshooting.
• Apply a high-level understanding of data centre technologies when supporting operational requirements.
• Follow ITIL processes in day-to-day IT operations.
• Use Remedy or similar ticketing tools to support incident and request management.
• Handle and manage escalations effectively. Work flexibly across 24x7 shifts.

Who You Are

• You have knowledge of ITIL processes.
• You have experience or knowledge of Remedy or another ticketing tool.
• You communicate clearly and effectively.
• You can manage operational escalations in a structured manner.
• You have general IT troubleshooting capabilities, with A+ certification preferred.
• You have a high-level understanding of data centre technologies.
• You can work flexibly in a 24x7 shift environment
• Experience in data centre delivery, together with clear, solution-oriented thinking and effective communication, is relevant to success in the role.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

The role provides practical exposure to IT operations across voice and email support, IT troubleshooting, data centre technologies, ITIL processes, ticketing tools and escalation management. These opportunities are inferred from the responsibilities and skills described in the source JD.

What Skills You Will Learn

• Practical application of ITIL processes
• IT service and ticket management using Remedy or similar platforms
• IT troubleshooting in an operational environment
• Data centre technology fundamentals
• Escalation management and structured problem solving
• Communication across voice and email support channels.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/