Senior Executive - E-commerce Customer Success

NielsenIQ; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ in Mumbai seeks a Senior Research Executive to support our e-commerce and food delivery data expansion in India. The role blends data analysis, product insights, and client collaboration to drive commercial success.

You'll analyze large datasets, engage with key e-commerce customers, and collaborate with global teams to ensure data quality and actionable recommendations. Proficiency in Python, R, Power BI, and Tableau is required to translate insights into client value.

Qualifications

• 3+ years of experience in e-commerce, market intelligence, or data analysis.
• Excellent analytical, problem-solving, and logical thinking skills.
• Proficiency in Python, R, Power BI, and Tableau.
• Experience working with commercial teams and engaging with clients.
• Fluent in English, comfortable in an international work environment.

Responsibilities

• Analyze and interpret large datasets to generate actionable insights for sales and clients.
• Lead Customer Engagement & Value Creation: Build and nurture strong, foundational relationships with key e-commerce customers and stakeholders.
• Develop a deep understanding of their business priorities and how they connect to the adoption and use of our products.
• Utilize Python, R, Power BI, and Tableau for data processing and visualization.
• Collaborate with global teams to refine data quality and mitigate biases.
• Support product development by identifying key analyses and automation opportunities.
• Partner with sales teams to provide data-driven recommendations and enhance client engagement.
• Build compelling presentations by transforming data insights into clear, impactful stories.
• Create marketing content to drive product awareness.

Skills

Analytical mindset

Problem-solving

Logical thinking

Client engagement

Storytelling

Tools

Python

R

Power BI

Tableau

Job description

Sr Executive- Ecom CS Job Description

Join NielsenIQ as a Senior Research Executive to support our e-commerce and food delivery data expansion in India. This role blends data analysis, product insights, and client collaboration to drive commercial success.

Responsibilities

• Analyze and interpret large datasets to generate actionable insights for sales and clients.
• Lead Customer Engagement & Value Creation: Build and nurture strong, foundational relationships with key e-commerce customers and stakeholders.
• Develop a deep understanding of their business priorities and how they connect to the adoption and use of our products
• Utilize Python, R, Power BI, and Tableau for data processing and visualization.
• Collaborate with global teams to refine data quality and mitigate biases.
• Support product development by identifying key analyses and automation opportunities.
• Partner with sales teams to provide data-driven recommendations and enhance client engagement.
• Build compelling presentations by transforming data insights into clear, impactful stories.
• Create marketing content to drive product awareness.

About You

You have a strong analytical mindset, a passion for data, and the ability to translate insights into impactful client solutions. You thrive in a fast-paced, global environment and collaborate effectively across teams.

Qualifications

• 3+ years of experience in e-commerce, market intelligence, or data analysis.
• Excellent analytical, problem-solving, and logical thinking skills
• Proficiency in Python, R, Power BI, and Tableau.
• Strong problem-solving, time management, and storytelling skills.
• Experience working with commercial teams and engaging with clients.
• Fluent in English, comfortable in an international work environment.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

AI Safety Policies and Guiding Principles

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Experience Level Executive Level