Senior Executive - Debt Management Services - Urban GCL

Bajaj Finserv Limited; Chennai District; On-site; INR 300,000 - 480,000; Full time

Job summary

Bajaj Finserv Limited in Chennai is seeking a Debt Management Specialist to manage overdue payments and coordinate recovery efforts across loan and credit portfolios.

The role emphasizes adherence to legal guidelines, performance monitoring, and regular reporting. It involves collaboration with internal teams, agencies, and external clients to optimize collections and risk management.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are complied with during repossession.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Coordinate with internal and external clients.
• Portfolio management and debt collection strategy.
• Regulatory compliance and risk management.
• Vendor management and vendor relations.

Skills

Debt collection

Team leadership

Vendor management

Regulatory compliance

Reporting

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients