Senior Executive-Customer Service

TÜV SÜD; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Structured training and development

Collaborative work environment

Diversity & Inclusion

Job summary

TÜV SÜD South Asia Pvt. Ltd. in Bengaluru is seeking an experienced customer service leader to handle client correspondence, resolve queries, and supervise a team of service representatives.

The role focuses on maintaining timely report delivery, coordinating with labs, and ensuring high customer satisfaction in a fast-paced testing environment. The position is full-time and onsite in Bangalore, with structured training and development opportunities, competitive compensation, and exposure to

Qualifications

• Graduate or post-graduate in Science or Commerce.
• Minimum 5 years of experience in customer service and support, preferably in a commercial testing lab.

Responsibilities

• Correspond with clients with a positive, professional attitude.
• Respond to customer queries promptly.
• Monitor TAT, coordinate with labs, and ensure timely report release.
• Receive and analyze customer feedback.
• Email and dispatch test reports and invoices on time.
• Acknowledge complaints and forward to the concerned.
• Coordinate with lab managers for technical analysis of results.
• Update lab managers on complaints.
• Manage a team of customer service representatives.
• Ensure customer satisfaction and provide professional support.

Skills

Customer service

Communication

Leadership

Education

Graduate/Post-graduate in Science/Commerce

Job description

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Your tasks

• Responsible for all required correspondence with clients. Maintaining a positive and professional attitude towards customers always.
• Responding promptly to customer queries.
• Monitoring TAT – Coordinating with labs and report reviewers and ensuring release of reports on time. Intimating customers for any delay and convincing customer satisfactorily.
• Receiving and analyzing customer feedback.
• Emailing and dispatching of test reports and invoice to customers on time.
• Obtaining Customer feedback – Acknowledging customer complaints / queries and forwarding to concern.
• Coordinating with lab managers for technical analysis of results.
• Updating Lab Managers on complaints.
• Managing a team of customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Your Qualifications

• Graduate / Post-graduate in Science/ Commerce.
• Minimum 5 years of experience in customer service and support role preferably in commercial testing lab.

What We Offer

• Opportunity to be part of a reputed, fast-growing international testing and inspection organization.
• A collaborative and supportive work environment with strong focus on employee well-being.
• Structured training and development programs to build your technical and professional skills.
• Exposure to diverse industries including food, agriculture, water, and personal care products.
• Competitive salary package with performance-based incentives.
• Clear career growth opportunities within the organization.
• Benefits as per company policy (leave, insurance, allowances, etc.).
• A culture that values integrity, safety, and continuous learning.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives. We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values. We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.

Work Area: Manufacturing, Consumer Products & Food

Country/Region: India

Job Location: Bangalore

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.