Senior Executive

PeopleStrong; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

PeopleStrong in Bengaluru undertakes the role of ensuring product quality across raw materials, in-process materials, and finished products, interfacing between Quality and Production to drive continuous improvement and compliance with QA and R&D standards.

The role emphasizes inspections, testing, documentation, customer complaint handling, and quality audits, with strong collaboration across departments to meet ISO 9001:2015 and statutory norms.

Qualifications

• B.Sc. – Quality / Chemistry or MSc in Chemistry or equivalent.
• QA/QC experience in chemical construction or polymers is preferred.
• Knowledge of ISO 9001:2015 and quality management systems is required.
• Hands-on experience with quality testing instruments and equipment.

Responsibilities

• Carry out quality inspections and testing of raw materials, packing materials and finished products.
• Prepare and maintain QA reports and communicate with production and other stakeholders.
• Conduct quality audits and ensure compliance with statutory norms.
• Coordinate with Production, R&D and Dispatch to ensure quality flow end-to-end.
• Investigate customer complaints and perform root cause analysis with CAPA actions.
• Maintain SAP quality transaction records and ensure traceability.

Skills

Quality control

Inter-department communication

Root cause analysis

Documentation

Education

B.Sc. Quality / Chemistry

Tools

SAP

Job description

The Quality Executive is responsible for ensuring that all raw materials, in-process materials, and finished products meet the stringent quality standards defined by QA and R&D. This role involves carrying out inspections and testing, handling customer complaints, conducting quality audits, and ensuring compliance with statutory norms. The incumbent will act as a key interface between Quality and Production, ensuring strict adherence to specifications and driving continuous quality improvement in the chemical construction/building material manufacturing environment.

Key Responsibilities

1. Quality Inspections & Testing

• Carry out inspections and testing on:
• Raw Materials – Verify quality and specifications before batch charging.
• Packing Materials – Ensure compliance with defined standards.
• Finished Products – Conduct final quality checks before dispatch/release.
• Ensure that all materials, products, and equipment are up to the relevant requirements and standards as per QA and R&D guidelines.
• Strictly adhere to the specifications defined by QA and R&D during all testing and inspection activities.
• Use appropriate testing instruments and equipment to conduct quality checks accurately.

2. Documentation & Reporting

• Prepare and maintain comprehensive QA reports and share them with relevant stakeholders.
• Interact with the Production department to communicate quality parameters, non-conformities, and corrective actions.
• Maintain detailed records of inspections, test results, and quality metrics for audit purposes.
• Prepare reports on quality performance, trends, and improvement areas.
• Circulate Daily Quality Reports to relevant stakeholders.
• Receive, document, and investigate customer complaints related to product quality.
• Conduct root cause analysis (RCA) for complaints and coordinate with production and QA teams to implement corrective and preventive actions (CAPA).
• Provide timely responses to customers regarding complaint resolution.
• Maintain complaint registers and track trends to identify systemic issues.
• Ensure closure of complaints within defined timelines.

4. Quality Audits & Compliance

• Conduct quality audits (internal and process audits) to ensure adherence to established quality systems and procedures.
• Identify gaps in quality processes and recommend improvements.
• Ensure compliance to LM (Legal Metrology) and maintain statutory norms including:
• W&M (Weights & Measures) – Ensure accurate weighing and measurement practices.
• PCRA (Petroleum Conservation Research Association) – Adhere to energy conservation and compliance norms.
• Ensure all quality processes are aligned with ISO 9001:2015 and other applicable quality management systems.
• Participate in external audits and regulatory inspections.

5. Quality Systems & Process Improvement

• Ensure effective implementation of the quality system in the QC department.
• Identify process non-conformities and work with production to resolve them.
• Participate in continuous improvement initiatives including 5S, Lean, and TPM.
• Monitor and track quality objectives and contribute to the overall effectiveness of the quality management system.
• Help the Assistant Manager to identify process non-conformities and suggest corrective actions.
• Carry out lab-scale experiments under the guidance of the AM/Quality Manager.

6. Inter-departmental Coordination

• Liaise with Production, R&D, and Dispatch teams to ensure seamless quality flow from raw material receipt to finished goods dispatch.
• Ensure no conflict/issue with interfacing departments when quality-related changes are planned/implemented.
• Train and guide production operators and workers on quality standards and inspection procedures.

7. Risk Management & Quality Objectives

• Identify risks and/or opportunities during quality control activities related to department inputs, value-addition activities, and outputs.
• Review risks/opportunities with HOD and identify changes in the quality system/action plan.
• Ensure that all department staff are aware of:
• The Quality Policy
• Relevant Quality Objectives
• Their contribution to the effectiveness of the quality management system
• Implications of not performing with the quality management system requirements.

8. SAP & System Transactions

• Conversant with SAP for transactional activities related to quality inspections, material rejections, and inventory movements (if applicable).
• Maintain digital records of quality data in ERP/SAP systems.

9. Statutory & Regulatory Compliance

• Ensure compliance with statutory norms including:
• Legal Metrology (W&M) – Accurate weights and measures.
• Factory Act – Safety and environmental compliance.
• Maintain proper documentation for statutory audits and inspections.

10. Shift Operations

• Carry out inspections and testing in shifts on materials, products, and equipment.
• Ensure quality coverage across all shifts.
• Coordinate with shift production teams to resolve quality issues on the spot.
• Maintain shift-wise quality records and reports.

Qualifications & Experience

• Education: B.Sc. – Quality / B.Sc. (Chemistry) / M.Sc. (Chemistry) or equivalent.
• Experience: 3 to 8 years of experience in Quality Assurance / Quality Control in:
• Chemical Construction (e.g., Construction Chemicals, Adhesives, Sealants, Coatings).
• Chemicals (Chemical manufacturing, Polymers, or similar).
• Key Experience: QA/QC experience will be the key differentiator.
• Technical Skills:
• Hands-on experience with quality testing instruments and equipment.
• Knowledge of ISO 9001:2015 and quality management systems.
• Knowledge of Legal Metrology (W&M), PCRA, and statutory compliance.
• Conversant with SAP for quality transactions (preferred).
• Knowledge of 5S, Lean, TPM, and OEE practices.