Senior Escalation Engineer

Barracuda Networks; Bengaluru; On-site; INR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Equity options

Opportunities for cross training

Diverse work environment

Job summary

A leading cybersecurity company is seeking a professional with 5+ years of experience in C/C++/Python for complex incident resolution. You will act as a key technical link between customers and engineering, conducting deep-dives into issues and developing security solutions on Azure platforms. The ideal candidate will possess strong Linux skills, experience with multithreading, and knowledge of AI/ML tools. We offer a supportive environment where your contributions are valued, along with opportunities for internal mobility.

Qualifications

• 5+ years of relevant experience in tech roles.
• Experience with Data Structures and Algorithms.
• Solid experience in C/C++/Python/Go programming.

Responsibilities

• Troubleshoot complex customer escalations independently.
• Act as a technical liaison between customers and engineering.
• Conduct deep-dive analysis of technical issues.
• Research and develop efficient security solutions.
• Deploy security solutions on Azure platforms.

Skills

Linux

C

C++

Python

Multithreading

Cloud Technologies

Networking

Kubernetes

AI/ML Tools

Education

B.Tech or Master's in Computer Science

Tools

GDB

Wireshark

tcpdump

Azure

Azure Databricks

Job description

Tech Stack

• Strong practical Linux skills
• Solid experience in C, C++, Python programming and scripting languages
• Experience in working with multithreaded, asynchronous programming
• Strong understanding of building large codebases on various platforms with good understanding of compilers, linkers, loaders.
• A research-oriented mind with a good grasp of various relevant cloud technologies and security models.
• Experience working on Datapath/packet path, familiar with inline debugging using tools like gdb, real time environments.
• Domain knowledge of Firewalls, HTTP and SSL protocols, WAFs, Web applications or any network/cloud security products
• Strong understanding of cloud technologies and platforms, with specific focus on Azure platform and services
• Knowledge of various Web Application Frameworks, API frameworks based on REST, GraphQL and gRPC
• Experience working with Docker and containers
• Hands on experience in reproducing the problems, scale issues, trace backs, performance issues in a traffic scenario including memory corruptions and debug issues. Confident with GDB and many other debug and traffic generation tools.
• Strong experience with managing customer expectations, working with multiple stakeholders including tech support, customer success and Sales.
• Ability to manage customer sentiments, hold the fold, provide air cover for engineering and mature enough to articulate the status of the issue and maintain customer delight at all time.
• Ability to work with internal stakeholders including engineering leaders/tech leaders and drive the resolutions with stipulated timelines, ability to push for the outcome and hold the line.
• Experienced in triaging issues and assigning right severity and priority for the issues based on criticality and urgency and build relationship with stakeholders and manage the bandwidth in optimum fashion for engineering.

What you’ll be working on

• Complex Incident Resolution: Independently work on troubleshooting the most technically demanding or "politically hot" customer escalations, ensuring minimal business impact.
• Engineering Interface: Act as a key technical link to engineering and customer support, providing detailed issue documentation and prioritizing bug reports for product improvements.
• Deep-Dive Analysis: Use advanced debugging tools, Gen AI / ML capabilities, API flow analysis, and protocol analyzers (e.g., Wireshark, tcpdump) to perform root cause analysis of sophisticated attacks or product failures.
• Research of efficient security solutions, Design and Development of new features/enhancements towards securing web-based applications. Troubleshoot, fix, and test product issues to resolve complex problems.
• Deploy security solutions using the latest technologies on the data management pipelines and databases on preferably Azure platforms, and Azure Databricks modules used to deploy our Active Threat Intelligence.
• Understand performance and security implications of how the design/code impacts the product.

What you bring to the role

• B tech or master’s in computer science or related fields.
• 5+ years of relevant experience.
• Hands on experience with efficient Data Structures and Algorithms
• Solid experience in C / C++ / Python / Go programming and associated STLs/packages/libraries
• Self-motivated, quick learner, excellent analytical skills and able to design and implement solutions individually
• Basic knowledge of HTTP(s), various Web based standards, TCP/IP protocols, and networking is a must.
• A good understanding and practical applications of AI/ML tools and models is preferred.
• Knowledge of SDLC and Agile practices, including coding standards, code reviews, source control management etc.
• Desired to have experience with Kubernetes and other orchestration platforms. Advantage for experience with Azure Kubernetes Service (AKS).

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda in addition to equity, in the form of non-qualifying options.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.