Senior Engineering Manager - Merchant Fulfillment

Uber; Bengaluru; Hybrid; INR 2,500,000 - 3,600,000; Full time

Benefits offered by this job

Bonuses & Equity

In-office collaboration

Job summary

Uber is seeking a Senior Engineering Manager for Merchant Fulfillment in India. You will lead a distributed org of 50+ engineers and engineering managers, delivering systems that power order lifecycle, refunds, disputes, and courier onboarding.

You’ll partner with product, design, and operations across India and the US to scale Uber Eats fulfillment globally. Role emphasizes reliability, performance, and customer trust in a high-visibility environment with strategic impact on merchants and

Qualifications

• 12+ years engineering experience with 6+ years in people management.
• Experience leading managers and large orgs (50+).
• Strong background in building high-scale distributed systems.
• Ability to translate business goals into a concrete technical roadmap.
• Customer-obsessed with a focus on reliability and uptime.

Responsibilities

• Lead an org of ~50 engineers and managers, fostering excellence and customer empathy.
• Own the Uber Eats Orders (UEO) tablet experience and uptime of order processing.
• Build automated platforms for chargebacks, cancellations, and disputes.
• Lead BYOC charter for new courier onboarding tech.
• Own the Defect Reduction mandate to prevent order failures.

Skills

Leadership

Distributed systems

Reliability engineering

Strategic vision

Global collaboration

People management

Tools

React

Next.js

React Native

Micro-frontends

Real-time data

Job description

About the Team

Uber's Merchant team helps restaurants build successful businesses on Uber Eats. This mission spans the entire merchant lifecycle, from onboarding to getting and fulfilling orders.

The Merchant Fulfillment organization is the operational backbone of this mission. We own the critical "Order Lifecycle" technologies that ensure millions of orders are received, processed, and fulfilled reliably every day. We are also the guardians of the merchant’s financial health, managing the complex workflows for disputes, cancellations, and operational reliability.

About the Role

As a Senior Engineering Manager for Merchant Fulfillment in India, you will lead a geographically distributed team of 50+ Engineers and Engineering Managers. You will be responsible for delivering business-critical projects and platforms that merchants and restaurants rely on to run their daily operations.

This is a high-visibility leadership role where your decisions will directly impact merchant experience, sentiment and the operational trust of our merchant partners globally. You will partner with Product, Ops, and Design leaders in India and the US to define the strategy for how Uber Eats fulfills orders at scale.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

• Lead at Scale: Manage and mentor a high-performing org of ~50 engineers and managers, fostering a culture of technical excellence, operational rigor, and customer empathy.
• Drive Reliability: Own the "Uber Eats Orders" (UEO) tablet experience and the underlying reliability systems that ensure 99.99% uptime for order injection and processing.
• Solve Complex Disputes: Build intelligent, automated platforms for Chargebacks, Cancellations, and Disputes, reducing financial losses for merchants and Uber while improving fairness.
• Unlock New Growth: Lead the BYOC (Bring Your Own Courier) charter, building the "To-Go" and courier onboarding tech that allows merchants to fulfill orders with their own fleets.
• Operational Efficiency: own the "Defect Reduction" mandate, using technology to predict and prevent order failures before they happen.

Basic Qualifications

• Experience: 12+ years of engineering experience with 6+ years in people management, ideally leading managers and larger organizations (50+).
• Technical Depth: Strong background in building high-scale, distributed systems. You can dive deep into architecture discussions on reliability, eventual consistency, and real-time data processing.
• Strategic Vision: Ability to translate complex business goals (e.g., "Reduce Partner Avoidable Failures") into a concrete technical roadmap.
• Customer Obsession: A passion for solving real-world operational problems. You understand that a "bug" in our system means a lost dinner for a customer and lost revenue for a small business.
• Collaborative Mindset: Experience working in a global setup, influencing stakeholders across time zones and functions to drive consensus.

Preferred Qualifications

• Frontend Depth: Deep familiarity with modern frontend ecosystems (React, Next.js, Micro-frontends) and mobile platforms (React Native).
• Scale: Experience managing systems with high throughput and strict latency SLAs (e.g., P99 < 200ms).
• Influence: Ability to drive consensus across multiple product teams. You can convince a vertical team to adopt your platform standard rather than building a custom one-off solution.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.