Senior Engineer - Service delivery

Black Box; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Black Box in Delhi, India is seeking a Payroll Analyst to analyze and resolve payroll issues and support process improvements. You will collaborate with cross-functional teams to gather requirements and ensure accurate payroll delivery.

In this role, you will design reports to track KPIs, guide junior teammates on payroll matters, and help mitigate regulatory risks to maintain compliance and service quality.

Qualifications

• Payroll domain familiarity
• Experience with India payroll regulations an asset

Responsibilities

• Analyze and resolve complex payroll-related issues efficiently.
• Develop and implement process improvements to enhance service delivery quality.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Design and maintain reports to track key performance indicators and trends.
• Provide expert guidance on payroll-related matters to junior team members.
• Identify and mitigate potential risks to ensure compliance with regulatory requirements.

Job description

• Analyze and resolve complex payroll-related issues efficiently.
• Develop and implement process improvements to enhance service delivery quality.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Design and maintain reports to track key performance indicators and trends.
• Provide expert guidance on payroll-related matters to junior team members.
• Identify and mitigate potential risks to ensure compliance with regulatory requirements.